Balwin Fibre: where your problem is not our problem

After 2 weeks of no internet connectivity, my service provider decides that the issue is with the estate team that set up my Fibre. I do not understand how after a year of living in the estate SUDDENLY my fibre does not function properly. And rather than having the means to contact Balwin directly I have to jump through 27 hoops with my service provider and have THEM contact Balwin! What makes matters worse is the continuous declaration that "everything is fine from our side. everything is fine from our side", well you know what I do not care if it is fine from your side because it is NOT FINE ON MY SIDE!! Do these companies understand how difficult it is to conduct basic business without connectivity at home?! It is practically impossible!! I would like to call out Balwin for their terrible service and response time to my issue. You cannot tell my that with the extreme amount of money I pay to stay at this estate, coupled with the payments I already have to make for my connectivity, it takes you nearly four weeks to finally decide to fix it?! Are you actually kidding me?!