CM
Cindy M
1 reviews | Active since Jan 2021
07 Jan 2021, 10:10
Balwin Fibre
We haven’t received any communication and feedback regarding our fibre that has not been working for almost two weeks now. The service is pathetic as we call every single day and still no assistance. It’s been a nightmare because we are working from home.
Helpful (0)
Replies (6)0
Replies (6)
Balwin Properties's replyOfficial
07 Jan 2021, 21:37Hi Cindy,
can you please provide us with your ISP, Unit number and estate so we can escalate accordingly.
can you please provide us with your ISP, Unit number and estate so we can escalate accordingly.
Best regards,
Balwin Properties's reply07 Jan 2021, 21:37
Official
Hi Cindy,
can you please provide us with your ISP, Unit number and estate so we can escalate accordingly.
can you please provide us with your ISP, Unit number and estate so we can escalate accordingly.
Best regards,
CM
Cindy M's updateReviewer Update
08 Jan 2021, 12:25Hi there
ISP - Afrihost
Unit number 88 building 8
Estate - De Zicht
Thank you.
ISP - Afrihost
Unit number 88 building 8
Estate - De Zicht
Thank you.
CM
Cindy M's update08 Jan 2021, 12:25
Reviewer Update
Hi there
ISP - Afrihost
Unit number 88 building 8
Estate - De Zicht
Thank you.
ISP - Afrihost
Unit number 88 building 8
Estate - De Zicht
Thank you.
Balwin Properties's replyOfficial
08 Jan 2021, 13:27Hi Cindy,
Would you mind sending us your Afrihost application or reference number that we can escalate to Afrihost, as we do not have any record on our system.
Would you mind sending us your Afrihost application or reference number that we can escalate to Afrihost, as we do not have any record on our system.
Best regards,
Balwin Properties's reply08 Jan 2021, 13:27
Official
Hi Cindy,
Would you mind sending us your Afrihost application or reference number that we can escalate to Afrihost, as we do not have any record on our system.
Would you mind sending us your Afrihost application or reference number that we can escalate to Afrihost, as we do not have any record on our system.
Best regards,
CM
Cindy M's updateReviewer Update
08 Jan 2021, 13:57Hi there
Our order number is AFR535166
below is a screenshot of the details
The account is under my husband Tumelo Matlala
image.png 151.98 KB
Our order number is AFR535166
below is a screenshot of the details
The account is under my husband Tumelo Matlala
image.png 151.98 KB
CM
Cindy M's update08 Jan 2021, 13:57
Reviewer Update
Hi there
Our order number is AFR535166
below is a screenshot of the details
The account is under my husband Tumelo Matlala
image.png 151.98 KB
Our order number is AFR535166
below is a screenshot of the details
The account is under my husband Tumelo Matlala
image.png 151.98 KB
Balwin Properties's replyOfficial
08 Jan 2021, 15:01Thank you we will escalate with Afrihost as we have no record of an application for Unit 88.
Best regards,
Balwin Properties's reply08 Jan 2021, 15:01
Official
Thank you we will escalate with Afrihost as we have no record of an application for Unit 88.
Best regards,
CM
Cindy M's updateReviewer Update
08 Jan 2021, 15:19Hi there,
They just resolved our incident now. Thank you
They just resolved our incident now. Thank you
CM
Cindy M's update08 Jan 2021, 15:19
Reviewer Update
Hi there,
They just resolved our incident now. Thank you
They just resolved our incident now. Thank you