MM
Mpho M

1 reviews | Active since Jan 2017

10 Jul 2020, 07:35

Balwin Amsterdam pathetic service from STss company.

I have been staying at Balwin properties Amsterdam in Olivedale for the past 11 months and I have been ****** off my money due to ''physical reading of the unit meter'' throughout. What makes it worse is that their billing system is never consistent! It never makes sense and when you ask you are given pictures of a meter you do not even know where it is located!

I live with my fiance and there has not been any time where we have added any electrical appliances however it so happens that I owed close to R600 which was just debited from my account and when I ask they say '' as per physical meter reading''

I asked to be called to discuss as we do not have money laying around not once was I called !!!!! I am given a standardized mail response that speaks absolutely nothing to my query.

I am so glad we decided to rent and not buy, you are literally held ransom because they know there is NOTHING you can do, if you don't pay lights off!!!! I am glad I am moving out end of this month you guys are absolutely pathetic I am disgusted by how you treat your tenants its appalling.

You want to be stress free? stay away from this place that vaguely chows your money!

0
Replies (2)
Balwin Properties
Balwin Properties's reply10 Jul 2020, 09:09
Official
Good day
Thank you for your review, we will send this to the relevant dept and they will contact you.
Thank you
MM
Mpho M's update13 Jul 2020, 23:58
Reviewer Update
Hi please don't bother calling me, I am really done stressing myself about this, what makes it worse is that I have already suffered a loss due to this delay. Please don't bother, I will be moving out of this place. You have systems in place that you fail to explain when an inquiry is made? very suspicious! it takes you two days to notify me about a ''physical reading debit that is due'' but takes you ages to respond to a query! very pathetic I am utterly disappointed that a dire matter is handled like this. keep your call and your lousy explanation.