Worst customer service by far

Where to begin: We came across Balu Baby Nursery (www.balubaby.co.za) at the Flair Market in 28th of September 2017. I received my first delivery on the 31/09 which was very pleasant because it was delivered in the time frame Tiffany Bacon promised. But the colour was delivered wrong, as we purchased for a Blue stroller, we received a grey stroller. I phoned Tiffany right away and she corrected the situation. Received the correct colour stroller on the 04/09. A few days after that I phoned regarding the car seat that hasn’t been delivered yet and Tiffany informed me that the car seat is in stock but they are waiting for the equipment it needs to fit on the stroller itself. Haven’t heard from Tiffany since that day and it was approximately 5weeks since then. No emails was send to inform me of the progress or how long its still going to take. So I smsed Tiffany on the 9th of October to provide me with details regarding the collection of the travel system and the refund process. Her responds was: Dear Louretha, my sincere apologies for the lack of communication, our system crashed and we have been doing a lot of catch up since then. The car seat have been dispatched today, would you like me to still cancel this and redirect back?

Firstly, I do understand the system crashing etc, but via phone communication would have been fine with me just to keep me informed, because this has been going on for 5weeks since we last talked.

Took me forever to get an email responds from her regarding the confirmation of cancellation. She promised that the refund process will take up to 7 working days and that the travel system will be picked up. This was the 13th of October 2017.

On the 18th of Oct she asked for a convenient time to book the courier for collection and the banking details for refund. I provided her the information. On the 1st of November 2017 I have not yet received anything regarding a notification for refund or the travel system pick up.

On the 7th of November she finally got back to me via email, saying that the company is busy with a transfer of ownership and the day-to-day paperwork has been placed on hold. Now this is ridiculous because I'm no longer a day-to-day customer and the old paperwork needs to be cleared up before the new owner can proceed. But she yet again promised a notification of the refund and collection of the travel system.

On the 16th of November 2017 I still haven't heard from Tiffany as she no longer accepts my or my husbands calls or responds to any of our emails. On the 20th of Nov we finally heard from her, and guess what, she was away. Promised yet again the refund will be taking place as well as the collection of the travel system.

and here we are on the 7th of December and no word from Tiffany. This has been the worst customer service by far. This company is ridiculous when getting back to you and it's like they don't care about it. I've paid my full instalment on the travel system and yet I haven't received the full system yet. I've cancelled the car seat yes, but being told that the car seat was dispatched after 5weeks of waiting, where has it been dispatched from, she couldn't tell me, so the waiting period was still unclear. I cancelled my order because of bad service. The website only provides you with her number and email address. No other contact details is provided anywhere on the website, which is a problem, because she doesn't get back to you and how on earth are you suppose to get information when she is the only contact.

Never buy anything from this company. They are ridiculous when it comes to service and responds. Lets hope I get my refund before the year end.