I don't recommend anyone to book ballito clarke bay beach house

Let me start by saying I'm so disgusted by the amount of lies Bianca French the host of this place can speak. 1. I made a booking on booking.com on the 03/09/20 for the *** there was no deposit on this site the day I have booked. 2. I even recieved a confirmation email of payment, policies, rules basically everything that required of me no where does my confirmation email even state that I need to pay an breakage deposit fee of R1000. 3. As I read on booking.com and even on my email that if you want to check in early you can contact the host which I made my unlce call her up a few days before to ask if we could check in early due to transportation however she was very rude to him and said that she can't talk now and she's busy and that I should send her a message and she'll let us know. Bare in mind I had sent an email a day before he could phone to check in early and she hadn't rep**** 4. A day before our check-in 12/10/20 it was my birthday I was very busy u received a call from Bianca asking if I received her email she had sent just now I said no I'm busy so I haven't seen my phone so she says please read and sign the email and send it back to her like you had the whole week to send this email but a day before I must now go and read and do it and she then tells me about the breakage deposit fee that I need to send her now via eft. This is the only time I came to know about this R1000 deposit fee, so I told her It was not there when I have made the booking and she's like it was always there so if it was always there then why are you phoning me to inform me about it?? However I just said OK I'll give it to tomorrow when I see you cause I don't have it now cause I didn't know. She also told me that the pool is a bit dirty and green however is swimable. But she's gonna come in tomorrow with the pool guy at 4. After I had told her it wasn't there she had went and changed it on the website. And add the R1000 5. When we arrived the internet had went down at half 1 so the kids had nothing to do couldn't watch TV, they was so bored plus we didn't allow them in the pool at first. She was even there when we showed her the wifi wasn't working. So where the lies in this? 6. The fridge by the bar wasn't working we even showed the **** that it was broken. 7. The lights were tripping due to that the stove wasn't working properly and whilst she was there we showed her. She also said she doesn't know so how are how are we lying when she saw it for herself. When we was preparing supper the lights tripped again and then the stove wasn't getting hot so our supper was incomplete and went to waste this is when my aunty got angry and called her up and took off with her. And all she could say is that we are so rude I mean Bianca how do you expect us to react? What do you expect us to do? We paid for facilities that aren't working. You don't expect us to say it's okay or it's fine when you we paid our money for this stay. I didn't read that on booking.com. Just to let know you Bianca we paid for the accommodation and the facilities. It was not for free, you or your dad did not do us any favors. Even the pool wasnt sorted out for our whole stay but yes some of us did go in and swim cause we paid for it and url was not gonna compensate us in any way and not like it was gonna get sorted out. 8. So our first day was totally wasted yet we had paid for that full day so we lost out. 9. I have wrote an review on booking.com about this however couldn't complete or reply to her reply. This lying disgusting host had said that we demanded she buy us kfc for supper on the first night which if we could get a call recording the truth would come out. When my aunty spoke to her that night my aunty said that her kids and some of us are eating cereal for supper imagine going for a trip and eating this so she is the one that said that she'll get an electrician to come in tomorrow and if he doesn't in the morning she'll get us kfc that's what she said we did not ask her for kfc. Why will we want her cheap kfc? If we had to ask for anything we would of asked her for ocean basket or something nice. 10. Later on her dad called stating his the owner and started talking about the faults. All he could say is OK please understand. How can we understand when there so many faults? How can we understand when we paid for working things and not broken things?. 11. My unlce even told him the least thing you could of done is say sorry. 12. The place is very nice I'm not gonna lie but the service and the lies from this host Bianca I don't recommend anyone to go here. I don't know whether they ****** or what. But she's is just a ****. My friends cousins had also book this place before us and they also said there was no R1000 deposit so how can 2 different people be lying about the R1000 deposit? I even have my confirmation email as proof. 13. The day I saw her she said that it takes 5 working days for us to get the deposit back. So that night I went on the website and check the policy that she added recently says on check out url receive the deposit so I messaged her same time stating this and said she did say she'll will give me the money but then why lie and say it takes 5 working days. 14. Why lie and say that normally she charges people extra if they check in early when it does not say that on the website. 15. Why lie and say we can't check out late after 10 because the **** needs 4 hours to clean until the next guest arrive when your ****s came in at 8 and started cleaning while we were , in our time!!. 16. She even rep**** on the booking.com review that we had broke the rim on the fridge and we left bottle caps on the pool. If we broke the fridge rim then why did your still give us our R1000 breakage deposit. Yes we did leave bottle caps in the pool sorry about but that's nothing compared to your bad services. 17. Lastly what made me to post my review here is because Bianca had called my friends cousin who booked this weekend and was actually talking bad about us saying we demanded she buy us kfc and she hopes we are not fighting people like them and that we broke the rim on the fridge and so much more that says alot of the type of person she is.