Ballito Bay Holidays

Unhygienic and dishonest

I am writing to express my disappointment with my stay at your property and to formally raise several concerns. Firstly, the staff were not welcoming or friendly, which made for a poor first impression. Secondly, I was asked to pay a R1,000 security deposit in case anything was damaged. This requirement was never disclosed in the property listing or booking policies before I made my reservation. Had I known about this additional requirement, I would have considered other accommodation options. Thirdly, the property was extremely noisy, with people shouting and screaming. This made it very difficult to relax. When I called to report the disturbance, I was told it was “too early,” and no effort was made to address the issue. I found this response unacceptable. In addition, the bathroom was not clean. The shower curtain was dirty and in poor condition, giving the impression that cleanliness and guest comfort are not a priority. I have photographs to support these concerns. Lastly, the property advertises free Wi-Fi, yet I was never provided with the Wi-Fi password, meaning I was unable to use a service that was included in the booking. Overall, my experience was far below the standard advertised. I did not receive the level of service or accommodation I paid for.