Very bad service with Ballito accommodation

I had a very bad experience with Ballito Accommodation. I was there with my family on the 30th of September to the 4 of October. We were chased out like dogs from the accommodation after explaining so nicely that we would like to stay a few hours longer since our flights were delayed and the weather wasn't as good. The staff were there exactly at 9:30 telling us that we need to leave the place because they want to clean. We tried packing our bags in such a rush that we even forgot some of our clothes in the bathroom. When I called them to let them know that we forgot our clothes there they said to me there were no lost and founds reported they will come back to me and they never.