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Liz D

1 reviews | Active since Jul 2022

09 Dec 2022, 10:30

Ballito Accommodation - bad service

Would not recommend booking through this agency. Accommodation were sub-standard, leaking shower, ceiling fan not working, and bedding that should have been replaced ages ago- Unit booked: Chaka Sands nr 10. We were further exposed to noise pollution for the whole week that we were there. We complaint a number of times to Ballito Accommodation that the noise from The Villas are unbearable, worst is my grand daughter of 1 year were exposed to this. The occupants of Villa nr 4 partied till the early hours of the morning, making sleep impossible. To make matters worse Ballito Accommodation did not warn us of the high levels of E.Coli in the water. My grand daughter ended up in hospital where tests confirmed that she were exposed to E.Coli. That after she was only on the beach twice during our stay due to bad weather.

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Replies (1)
Ballito Accommodation
Ballito Accommodation's reply09 Dec 2022, 13:46
Official
Good Day Mrs. Dreyer,  Thank you for bringing your concerns to our attention. I have investigated these issues with our staff, please see my findings below:  
  • We were not aware of issues with the shower, ceiling fan or bedding. We asked our supervisor to visit the apartment today and investigate. She has reported that there is no issue with the shower leaking but the **** mentioned that the bath sometimes leaks when used, the ceiling fan is working and there is a stain on one of the duvet inners and the others are getting old. Please accept our apologies for the oversight. We have asked the owners **** to report issues in a more timeous manner and we reported this to the owner so it can be addressed ASAP. 
  • Unfortunately, the noise from the other apartments in the complex is completely out of our control. As you can see, we have extremely strict rules to prevent these issues, but these tenants did not book through us. We tried our best to contact the owner of the unit and report the problem tenants but there was not much more we could do unfortunately. We would have been more than happy to move you to another apartment. When Shiloana was speaking to you about the issue, you mentioned that might want to move and would let her know. We did not hear back from you regarding moving. 
  • I am so sorry to hear that your granddaughter was sick on your holiday. We are not aware of any ecoli issues on our beaches. Our water is tested on a weekly basis and the reports indicate that our beaches are safe to swim in. Please click on the link to view the reports which is posted to Facebook on a weekly basis: https://www.facebook.com/BallitoUIP
 At Ballito Accommodation we take pride in ensuring customer satisfaction and we do appreciate your feedback. This is certainly not the kind of experience we want our long-standing guests or any guests to experience.  Please contact me directly should you wish to visit us again. We would love the opportunity to rectify this and make your next stay a memorable one.  Please accept our sincere apologies and would once again like to thank you for your email.  Kind regards,  Christine Grobler General Manager 

Best regards,