Unprofessional, rude and arrogant service and refusal to refund my money after they double booked us with other clients

Worst unprofessional booking of my life.

Called Bali at Scentic on the 19th of September to request a quote which was sent with a notice of 12 hours to pay. I paid within the stipulated time and immediately send POP to their email as advised.

No confirmation of payment or booking was sent, a day before the scheduled travel date I decided to call and check only to be told that the house we booked was allocated to someone else who booked after us.

And we will have to be moved to a 2 sleeper to squash there with my kids on day two as the other guest were a priority and we are not.

The arrogant and rude management then called me to tell me that if I do not want to accept her offer to sleep in a two bed while we booked for 5 people she will refund my money as we are not a priority and she cannot cancel the booking that was made after us.

48 hours later I still don’t have my refund which. She was soo arrogant that she will refund immediately as she doesn’t need our money. I promised my kids holiday and now I can’t book because of the unprofessional, rude service received from Bali Management.

We still do not have our refund, management is ignoring our calls, emails and WhatsApp chats.

I have no choice but to report them to the police.

I hate Bali at Scentic lodge as well as their unprofessional, rude and disgusting service.

Next time you want to visit Haartes stay away from Bali they will treat you like trash with your own money.