Extremely poor service

I have had my e-tag since the Bakwena toll roads started. The past few months was a daily struggle to get through the tollgate at the Stormvoel Plaza - both ways.This morning was just the cherry on top.I drove through the middle etag at 6:30 but the boom did not pick up.Everybody behind me had to reverse so I could speak to the cashier.She just reluctantly told me I have to pay cash or go through another lane.The bad attitude and lack of good customer service to the people that pay your salaries are just beyond me.What is then the advantage to get an etag if it seldom works.The fact that I dont want to stand for ages in queue to pay was the original reason I got the etag.I can for that matter even take a longer road everyday so I dont have to use the tollgate and get onto the N1 via Schoeman street.I would really suggest to people I speak to, to not get an etag because it just gets you frustrated on the road and not make the drive a bit faster.You services SUCHS!!!!