Bakwena - bad service

I am a law abiding citizen - with a Bakwena e-tag.<br> <br> On Saturday 21 November 2015 already! I went through the toll gate at Doornpoort. The e-tag gate did not open even after I went back and forth three times. My etag works fine because I use the road daily and I've never had a problem and I haven't had one since that day - the battery is fine. My complaint is that since there was a que of cars behind me, I asked the help of the shift manager Mr Tebogo Leballo but he refused to come down and eventually the truck behind me jack-knived. The toll collector was Miss Motswenyane.<br> <br> This Mr Leballo was very unfriendly and almost hostile in speaking to me over the intercom!<br> <br> Since several email complaints, both Ms Junior and another operator told me that Mr Leballo will contact me to apollogize. He phoned in January and said that he will write a formal appology, but that he didn't do anything wrong. Until today I have received no email from him!<br> <br> Bakwena has no service to the people. Nothing whatsoever. Nor a hint of friendliness.