BAD / POOR / ARROGANT SERVICE FROM BAKWENA

On 20/08/2015 tried to go through E-TAG lane, note two cars in front of me tried also eventually reversed and PAID for tollgate - when I went through the etag did the usual BEEP ..... gate do not open - reversed do it again etag goes BEEP again - gate again don't open ..... might I add a week prior an arrogant operator had the audacity to ASK me if I am sure I have n etag .... the same one I have been using I think for TWO YEARS,,,, when I reversed and went o the PAYING lane and PAID again I asked the illiterate ass to please report the gate that lets you etag goes off yet gate don't open where he did the normal thing of OOOOOH I DONT KNOW??? ****... I then called BAKWENA and was told the MANAGER of Pumulani will call me back which he never did ....BUUUUT did call 21/08 and never gave me a chance to say a word started screaming and no matter how hard I tried could not get a word in .... keep on telling me if I go through sanral then etag it sometimes does that - I DO NOT USE SANRALL but he was not interested in that - then he claim it was my etag that did not work I must replace yet I used it after that at 3 other tollgates .... to the mangager of Pumulani I want to say YOU ARE AN.