EK
Euliza K

1 reviews | Active since May 2020

08 Sept 2022, 11:01

PATHETIC SERVICE!

One would think after Covid a business, especially one like this that took a huge knock because of Covid, would do anything to gain more clients. But it seems that Bakwena spa don't want more business. I am trying 2 days now to make an appointment for a half day spa for me and my husband. I phoned twice with no answer. I wrote a whatsapp message and the lady said she will need to see if there is availability, she will get b0ack to me as soon as possible. Day goes by and heard nothing. How difficult is it to have a look if there is space available?! Usually it takes 2 minutes max to make an appointment. Next day I sent a message - no response. Later I had a look at the message and saw the lady was online so I tried to phone again - no answer. I am really disappointed it your service!

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Replies (1)
EK
Euliza K's update10 Sept 2022, 19:01
Reviewer Update
Someone from Bakwena Spa phoned me regarding the previous review. They explained to me the situation and said they will come back to me to see what they can do for me. I still haven't heard back from them. Altough Bakwena don't want to be affiliated with the company to whom they issued the voucher, we don't have anything to do with the company. But now we are being penalized for receiving the voucher from the company. It really is pathetic to not even trying to accommodate us!