My parents 35th Wedding Anniversary complaint - 29 May 2017

<p>Dear Bakubung Team,<br />I wish to make a formal complaint against your restaurant staff last evening (29th May 2017) over their bad service, which spoiled the evening for my parents. <br />I had been working at Sun City for over 10 years and always referred guests, my family and friends to Bakubung Bush Lodge simply because of the tranquility and the friendly staff who makes a stay worth while. We have had countless breakfasts and dinners for birthdays that was really fantastic. <br />I was greatly disappointed that my parents 35th wedding anniversary was spoiled by the poor attitude and willingness of your staff. Firstly, after inquiring about accommodation for the them both, I was told that it was fully booked - only to realise later that the availability was indeed there, which I understood, since it was quite a last minute arrangement. After my second phone call with Doris at the restaurant I was promised that an anniversary plate would be organised for my parents since she had no interest what so ever to suggest or assist with anything else that may have been special. My third call to Boitumelo was to make the booking for them, hoping that it would turn out fantastic after the poor telecoms. She was so unprofessional and if it was not for me giving her details or asking what she needed for the reservations, she would have just kept quiet as I could hear that she already had her focus else where than to assist me. No contact number or email address for confirmation was taken and when I mentioned the anniversary plate, it sounded like it was way too much effort. <br />So, here I was, sitting in Cape Town in anticipation for my parents to send me a photo of them with a lovely anniversary plate which never even arrived!<br />The bad service was a real damper for the couple at your restaurant and I expect that you will have some sort of a compensation for spoiling such a massive occasion in my parent's lives. <br />I hope that you will look into this matter and train your staff properly to have the appropriate behavior befitting the occasion.</p> <p>This email was already sent on the 30th May 2017, after which Monica Da Encarnacao - Guest Relations Manager reverted back to me to state that the F & B Manager would follow up on this. Up until today, we still have not had any feedback what so ever - clearly not important enough for anybody to take responsibility. </p> <p>What a disappointment!</p>