1 reviews | Active since Sept 2017
Poor Customer Service
Quite possibly the worst customer service I have ever received! Two weeks of my time wasted waiting for a quotation from the Fourways branch. The sales representative just never returned any of my calls or acknowledged my correspondence via e-mail. I had to call once again and after asking to deal with someone else I finally got a young lady who managed to give me more information in a space of 12 hours than I received in two weeks. Which wasn't great news anyhow as they now couldn't do what originally they said they could!
Dear Mandy,
We would like to offer our deepest apologies for the trouble you had to experience with Bakos Brothers. This situation is not ordinary and these incidents are not typical of us. We are very serious when it comes to our customer’s satisfaction and have a zero tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We are sorry that this happened to you, but you can rest assured it won’t happen again.
The lack of communication with you is unacceptable and we take responsibility for it. We assure you that this matter will be dealt with internally.
We will be taking a number of measures to ensure that this error and similar mistakes do not happen again in the future. We strive to continuously improve the level of service we provide to our customers and assure you that you will receive nothing but the best when you next visit one of our showrooms.
Dear Mandy,
We would like to offer our deepest apologies for the trouble you had to experience with Bakos Brothers. This situation is not ordinary and these incidents are not typical of us. We are very serious when it comes to our customer’s satisfaction and have a zero tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We are sorry that this happened to you, but you can rest assured it won’t happen again.
The lack of communication with you is unacceptable and we take responsibility for it. We assure you that this matter will be dealt with internally.
We will be taking a number of measures to ensure that this error and similar mistakes do not happen again in the future. We strive to continuously improve the level of service we provide to our customers and assure you that you will receive nothing but the best when you next visit one of our showrooms.