1 reviews | Active since Jul 2016
What a waste of money and time
If you want to be ignored, please pay these people. Very friendly and nice until they get your deposit, then you do not exist.
Most of my emails have been ignored, they said the measurements will be scheduled within 7 days , it has been a month. They contacted us saying that they over sold their covers and will install as soon as they receive the materials, I rep**** asking a estimated timeline. No reply yet, it has been a week.
They have also blocked me on Facebook after I messaged them regarding the installation.
Dear Deon,
According to our records the mentioned issues have been resolved.
We installed over 400 covers during a span of 6 months, 12 unhappy clients aren't too bad. All 12 sorted off course!
Regards,
Shane
Bakgat Pools Cape Town
Dear Deon,
According to our records the mentioned issues have been resolved.
We installed over 400 covers during a span of 6 months, 12 unhappy clients aren't too bad. All 12 sorted off course!
Regards,
Shane
Bakgat Pools Cape Town
Dear Deon,
Thank you for your message, I'm sure it was meant well.
Yes you were unhappy, but like stated before your issues were sorted. I realise it took a bit longer than anticipated, we did however not run away or ***** your money.
Please read the posts on the rest of the pool & cover companies in the Western Cape and I'm sure you will be able to determine for yourself that every company working with water took a helluva knock. I had to close my doors and let more than 50 people and their families down. No matter what names you may call me believe me I feel much worse.
I am not proud of how things were handled, but needless to say you and the few other unhappy clients were sorted out.
The only point I tried to make with my 400 covers comment was that we did have many happy clients, Im terribly sorry you took this as sarcasm.
The reason for only responding now is Hello Peter charges as fee for companies to respond to clients. I know this might sound petty, but I had to actually save the money to pay Hello Peter to reply to the posts. My family and I had the worst year ever and I had to decide between buying groceries or paying Hello Peter. If this comment makes me sound like an "ass" again I am truly sorry.
My personal problems are however not yours to worry about. Judging a book by its cover isnt always the best thing to do, we contractors are also human believe it or not.
Before I go, without sounding judgmental or sarcastic, I really do hope and pray that you and your family do not go through what my family and I went/are going through.
Thank you for taking the time to read my long winded response.
All the best.
Shane
Dear Deon,
Thank you for your message, I'm sure it was meant well.
Yes you were unhappy, but like stated before your issues were sorted. I realise it took a bit longer than anticipated, we did however not run away or ***** your money.
Please read the posts on the rest of the pool & cover companies in the Western Cape and I'm sure you will be able to determine for yourself that every company working with water took a helluva knock. I had to close my doors and let more than 50 people and their families down. No matter what names you may call me believe me I feel much worse.
I am not proud of how things were handled, but needless to say you and the few other unhappy clients were sorted out.
The only point I tried to make with my 400 covers comment was that we did have many happy clients, Im terribly sorry you took this as sarcasm.
The reason for only responding now is Hello Peter charges as fee for companies to respond to clients. I know this might sound petty, but I had to actually save the money to pay Hello Peter to reply to the posts. My family and I had the worst year ever and I had to decide between buying groceries or paying Hello Peter. If this comment makes me sound like an "ass" again I am truly sorry.
My personal problems are however not yours to worry about. Judging a book by its cover isnt always the best thing to do, we contractors are also human believe it or not.
Before I go, without sounding judgmental or sarcastic, I really do hope and pray that you and your family do not go through what my family and I went/are going through.
Thank you for taking the time to read my long winded response.
All the best.
Shane