Shocking service
<p>My mom put in a pool by bakgat three years ago. After a year she had issues and it took forever for someone to come and see. Now her pool filter has broken and I have called multiple times. Spoken to Lanie and said how urgent it is. No one gets back to me. Eventually I got hold of Rudy. He promised to come Sunday or Monday. No call. </p> <p>Yesterday I spoke to George- he said he would get back to me. Rudys phone "was ******". Today I call and he doesn't answer. </p> <p>Absolute disgrace for a pool company </p> <p> </p> <p>I even said if they can't help me I would get someone else. </p> <p> </p> <p>Do Not use this company. You will be sorry</p>
Dear Kara Stoler,
During the construction of the said swimming pool, Shane was still the owner of Bakgat Pools Gauteng. According to Shane, the maximum warranty awarded by the manufacturer of the filter is 2 years. As indicated after 3 years you had a problem with the filter which obviously is no long under warranty.
The issues your mother experienced with the swimming pool was the solar heating and water loss of the pool. It was determined that the solar was functioning at night time with no sun exposure and the water loss was due to the backwash process.
The reason Rudy recommended you use your local pool repair guy for the filter was purely due to the fact that you refused to accept that the filter only comes with a 2 years warrant - from the manufacturer. We cannot extend a manufacturers warranty, as we did not manufacture the product.
As regards to the lack of communication claimed, this was due to misunderstands on both your part and that of Bakgat Pools.
Trust you find the above in order.
Team Bakgat Gauteng
Dear Kara Stoler,
During the construction of the said swimming pool, Shane was still the owner of Bakgat Pools Gauteng. According to Shane, the maximum warranty awarded by the manufacturer of the filter is 2 years. As indicated after 3 years you had a problem with the filter which obviously is no long under warranty.
The issues your mother experienced with the swimming pool was the solar heating and water loss of the pool. It was determined that the solar was functioning at night time with no sun exposure and the water loss was due to the backwash process.
The reason Rudy recommended you use your local pool repair guy for the filter was purely due to the fact that you refused to accept that the filter only comes with a 2 years warrant - from the manufacturer. We cannot extend a manufacturers warranty, as we did not manufacture the product.
As regards to the lack of communication claimed, this was due to misunderstands on both your part and that of Bakgat Pools.
Trust you find the above in order.
Team Bakgat Gauteng