CB
Chantal B

1 reviews | Active since Nov 2017

30 Nov 2017, 17:23

Pathetic service

We had a pool cover installed by bakgat pools in April 2016 with a 2 year warranty. We had no issue getting them out to come and do an inspection as the cover is damaged. We were told it would be replaced. We were told it would be done on Friday 24 November. No call to say they wouldn't make it.....we are now at the 30 November with a no show. Countless calls with empty promises of the next day. Eventually they stop answering your calls. Is it so hard to communicate with clients and inform them if you cannot make it?????

0
Replies (6)
Bakgat Pools
Bakgat Pools's reply27 Sept 2018, 20:08
Official

Dear Chantal,

According to our records the mentioned issues have been resolved.

Even though it wasn't a valid warranty claim, we still assisted.

We installed over 400 covers during a span of 6 months, 12 unhappy clients aren't too bad. All 12 sorted off course!

Regards,

Shane

Bakgat Pools Cape Town

CB
Chantal B's update27 Sept 2018, 20:33
Reviewer Update
Hi Shane Firstly our claim was very much valid as it was within the guarantee period. We have once again been trying for months to get hold of someone including yourself about the new cover that has a hole in but once again no one returns calls or answers the phone. Terrible service
Bakgat Pools
Bakgat Pools's reply01 Oct 2018, 12:20
Official

Dear Chantal,

As indicated according to our records the issues were resolved. I wasnt aware of the latest problems, my apologies.

I will arrange for the cover to be repaired.

I have your contact details, will send you an email.

Regards,

Shane

Bakgat Pools Cape Town

Bakgat Pools
Bakgat Pools's reply01 Oct 2018, 12:20
Official

Dear Chantal,

As indicated according to our records the issues were resolved. I wasnt aware of the latest problems, my apologies.

I will arrange for the cover to be repaired.

I have your contact details, will send you an email.

Regards,

Shane

Bakgat Pools Cape Town

Bakgat Pools
Bakgat Pools's reply01 Oct 2018, 12:20
Official

Dear Chantal,

As indicated according to our records the issues were resolved. I wasnt aware of the latest problems, my apologies.

I will arrange for the cover to be repaired.

I have your contact details, will send you an email.

Regards,

Shane

Bakgat Pools Cape Town

Bakgat Pools
Bakgat Pools's reply23 Oct 2018, 14:11
Official

Dear Chantal,

Ive looked everywhere for your contact details. Please be so kind as to send me an email on *** I will then get the company who bought Bakgat Pools Cape Town to contact you.

Thanks,

Shane