1 reviews | Active since Mar 2018
Bakgat Pools worst service and workmanship ever!
My complaint refers to Bakgat Pools/Projects who install Fibreglass pools countrywide, not to be confused with the Gauteng Bakgat Pools who were actually very helpful and reliable in my dealings with them.The service we received from Shane was nothing short of horrific. Numerous delays, lots of missed appointments and blatant lies.Emails and phonecalls ignored. When the pool finally arrived the coating was cracked and faded and looked secondhand. Sent it back and it is returned roughly recoated with roller marks everywhere and still tacky. They nevertheless installed the still tacky shell and as soon as we managed to filter out all the mud they dropped in pool we noticed side the of the pool has dark blue streaks due to the paint not being cured. Another few weeks before they come back to seal around pool. Pool paints started to peel . Pool again drained and recoated months later in March. Definately not the new pool I ordered and paid for. They slapped clear paint all over the mosaics leaving roller marks everywhere. The weir is cracked and temporarily repaired with putty. They will threaten you for the small final payment but ignore all emails and phonecalls regarding repairs to be done. Worst service I have ever received. Shane is rude and unreliable. My "new" pool will never be new !
Dear Lee,
I have no shame to admit that the serve drought in the Western Cape affected our ability to deliver the service that were known for since 1994.
We estimate that more than 80% of the pool companies linked to the Western Cape did not survive this drought.
Unfortunately we had difficulties on your site that we attended to. This might not have been resolved in the time frame that you and I would've preferred the matter to be resolved.
The severe drought has left our company at a disadvantage, yet we still resolved the issues you had with limited resources.
I agree that the relationship was substandard and it resulted in both parties taking out their frustrations on the other. I apologise for my rudeness.
A reasonable amount of money is still outstanding and I understand that you are hesitant to pay due to your bad experience. Yet, there is no reason for you to withhold the monies, as your problems was resolved.
Thank you for stating that Bakgat Pools Gauteng was not the service company, as we have emphasised on numerous occasions that the 2 branches are separately owned.
Trust you find the above in order.
Regards,
Shane
Bakgat Pools Gauteng
Dear Lee,
I have no shame to admit that the serve drought in the Western Cape affected our ability to deliver the service that were known for since 1994.
We estimate that more than 80% of the pool companies linked to the Western Cape did not survive this drought.
Unfortunately we had difficulties on your site that we attended to. This might not have been resolved in the time frame that you and I would've preferred the matter to be resolved.
The severe drought has left our company at a disadvantage, yet we still resolved the issues you had with limited resources.
I agree that the relationship was substandard and it resulted in both parties taking out their frustrations on the other. I apologise for my rudeness.
A reasonable amount of money is still outstanding and I understand that you are hesitant to pay due to your bad experience. Yet, there is no reason for you to withhold the monies, as your problems was resolved.
Thank you for stating that Bakgat Pools Gauteng was not the service company, as we have emphasised on numerous occasions that the 2 branches are separately owned.
Trust you find the above in order.
Regards,
Shane
Bakgat Pools Gauteng
Apologies, I meant to state Bakgat Pools Cape Town in my signature.
Apologies, I meant to state Bakgat Pools Cape Town in my signature.