1 reviews | Active since Mar 2018
BAKGAT POOLS Shocking service Level and dont deliver and refuse to complete the JOB started
Worse service ever. 23 January it started and to date no delivery. 50% payment was made and then demanded another 15% payment. 2 months after their policy is 14 days after payment. Keep using suppliers of water as excuse. They removed our water and still have not replaced our water. As per them issue with the transport of it Our pool cover 50% paid and still not installed We want our money back. They then tell us to get another supplier to complete our job as they will not complete the JOB. We as the customer have now lost money and time. We dont know what to do anymore
Dear Marine,
As per to our original site visit, we as company took responsibility to store 50 000 liters of your pool water. Your pool has a volume of 75 000 liters.
At that time the availability of the water and transportation of the water, was a crisis as it was the peak time of water demand. This was brought to your attention during every site visit and communication. However, even due to the delays, you still received your 50 000 liters.
Unfortunately the relationship between the parties became extremely sour. As from my point I think I could have handled the situation more amicably and therefore I apologise.
Trust you find my reply in order.
Regards,
Shane
Bakgat Pools Cape Town
Dear Marine,
As per to our original site visit, we as company took responsibility to store 50 000 liters of your pool water. Your pool has a volume of 75 000 liters.
At that time the availability of the water and transportation of the water, was a crisis as it was the peak time of water demand. This was brought to your attention during every site visit and communication. However, even due to the delays, you still received your 50 000 liters.
Unfortunately the relationship between the parties became extremely sour. As from my point I think I could have handled the situation more amicably and therefore I apologise.
Trust you find my reply in order.
Regards,
Shane
Bakgat Pools Cape Town
Just to add, the project was completed.
However the deposit on the cover, was not refunded due to the outstanding balance of the fibreglass.
I honestly hope we can put this matter behind us.
Just to add, the project was completed.
However the deposit on the cover, was not refunded due to the outstanding balance of the fibreglass.
I honestly hope we can put this matter behind us.