KD
Kim D

1 reviews | Active since Apr 2013

26 Apr 2017, 20:41

Bad customer service

<p>We have been requesting a quote since the end of March.</p> <p>Linda has promised to send something and never has. There phones go unanswered for days. Apparently in meetings. They don't respond to emails.</p> <p>Took our details for site inspection once she eventually answered the phone, but no one bothered to call and arrange date and time.</p> <p>Clearly they not interested in customer service or new business</p>

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Replies (1)
Bakgat Pools
Bakgat Pools's reply27 Sept 2018, 19:57
Official

Dear Kim,

We do apologise for the inconvenience. Please note at that specific time we were experiencing high call volumes, this however does not excuse the fact that we did not respond.

We trust you will find the above in order.

Regards,

Shane

Bakgat Pools Cape Town