Worst Customer Service Consultant Ever

I am very disgusted to be typing this email against your service consultant Nicole Reference NBL*** who contacted me from Bakers regarding a packet of Biscuits that was off. The agent indicated that I as a customer am lieying about the taste by her words and attitude and nothing can be done to replace my product because my word is not trusted due to standards and quality controls being tested. Every packet of your Biscuits is not tested for quality and by all means your product can be collected anytime to taste the horrible taste I got from opening your products. I purchase bakers every month in fact about 6 Packets plus and have complained once in 2018 and again today after opening a packet, so my word is not taken seriously due to a complaint before. Your agent is very rude kept on talking over me as a customer and I am sad to say your product tasted funny will not be collected for sampling or replacement because I am not taken seriously due to complaining twice once in 2018 and once in 2020 when I purchase your products every month for many years, I don't have a problem always but if your biscuit tasted funny it's my fault? Or I am lieying? How can the agent take my complaints as not serious and indicative of lieying?

Seriously management should contact me regarding this.

A. Vaid ***