Bakers biscuits Quality and customer “care” is laughable

Customer care lol “care” at Bakers does not care obviously that I have paid for a packet of biscuits that’s not meeting the quality standards that the said packet of biscuits claims. Fancy being told that the complaint of the biscuits which are well within their expiry date will be referred to the quality department without even asking for the packet of biscuits to be returned for visual inspection etc. There is no recompense even offered despite the fact that the biscuits are not even going to be eaten due to the fact that they’re no longer crisp. I was told by Anneke Jonker from Bakers customer “care” that the packet was definitely compromised during the transportation and not during the packing or making process without even a proper investigation or explanation. Sadly Bakers appears to believe that I’m complaining in vain. Quite frankly I’m not impressed with the explanation and the response I’ve received. This is a warning to all consumers and buyers of Bakers products - if you’re not satisfied with the quality of their product then do not bother telling them as they don’t care anyway. What a sham for the business to even print their contact details on their packaging when clearly they are totally blasé about complaints 😤