Customer service went out of their way

I purchased a box of gluten free Choc chip biscuits the other day to be very disappointed with the quality and sizing. I emailed the company letting them know that the sizing is smaller than the previous boxes I had purchased.

The company rep**** and apologised for the product asking for the batch number, slip from where I purchased it from etc, which I did.

Today I received four boxes of biscuits as an apology from them via courier service.

Very taken back with how this was handled and impressed with their customer service. Thank you for going out of your way to make a customer satisfied and I definately will be enjoying the biscuits you guys sent. Ta