Client satisfaction drought

Accomodation was confirmed yesterday, only to find out there is no water in our cabin due to repairs. After various calls and a visit to the reception desk constant promises were made. From 14h00 this afternoon there has been no water and the reception just replies with:"then you can check out now". Payment has been made for services not rendered. The mere fact that the cabin was made available with the knowledge that the unit was not suited nor prepared for guests is a total and utter disgrace. Client service is non existant and follow up by management is severely lacking.Telling us at 22h30 to look for alternative accomodation is a blatant slap in the face.Getting the continuous runaround and non-stop weak excuses left us high and dry without water, a basic necessity . Bains Gamelodge used to be a very sought after destination but it seems client satisfaction have dissapeared together with the water. Be aware.