William Simpson BAIC Tokai - unsafe brakes still not fixed after 3 visits, car now unusable

I'm posting this because I've run out of options with the dealer, and the car is now parked at home. It isn't safe to drive.

About seven weeks ago, our BAIC X55 went in for its service. We told the service team the brakes were shuddering and squeaking. They told us it was just dust on the brakes. The squeaking started again as soon as we drove out.

We then booked the car in at William Simpson BAIC Tokai to have the brakes sorted. We live over an hour away. We spent the whole day there, and all we got was approval to change the brakes. We had to drive the car home on warped brakes.

The next Monday we drove back and waited the entire day again. We only got the car back at around 5:30pm, with a promise that the brakes had been replaced and the problem was fixed. Despite being asked at 16:30 that same day if we experienced any grinding noise from the back wheels.

Two weeks later, the brakes were shuddering again.

I called the dealership four times in one day and was promised a call back every time. Nobody called. I've now spent five days trying to get this resolved, and it still isn't sorted. My wife drives this car every day. We've lost two full days and hours on the road, and now we have no usable car at all.

What I'm asking BAIC South Africa for: - Collection of the car, since it isn't safe to drive - A courtesy car until it's properly fixed - The car kept until the fault is actually diagnosed and repaired, and road-tested before it's returned - A named person at BAIC SA who will follow this through and keep us updated

Brakes are a safety issue, not an inconvenience. I've also emailed BAIC SA directly. If this isn't resolved, I'll be taking it to the Motor Industry Ombudsman.

BAIC SA, please contact me urgently.