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A D

1 reviews | Active since Oct 2024

29 Oct 2024, 15:25

WARNING: STAY AWAY FROM THE BEIJING X55

STAY AWAY FROM THE BAIC Beijing X55 unless you need something unreliable with engine problems, suspension problems as well as rattles, squeaks and creaks for life. They are not afraid to leave you stranded.

I can speak to this specific car and model as my experience has been **********.

Took delivery of my car in June 2023.

First service: October 2023 Reported rattles and suspension noises. Car was returned without fixing these as they "were not heard"

2 December 2023: Vehicle suddenly overheated with smoke coming out of the bonnet. Was left stranded on the side of the road as it had to be towed away. The vehicle was only returned on 13 December 2023 and to date I have not received any documents or records on what was repaired. I was without a car for 11 days and no courtesy car given. Informed verbally that the radiator fan did not function, needing replacement and to date nobody can assure me that the engine or radiator itself was not permanently damaged after overheating. Apparently a used radiator fan from a demo model was installed which was wrong in so many ways.

15 March 2024 Aircon whistling and weak (not sure if the aircon was damaged when the vehicle overheated as it did cut out at the time) Rattles and suspension creaks were now much worse. Informed BAIC and took it through to the nearest service centre. Was told the creaking was due to the spare tyre and jack in the boot, which was a lie as those were taken out and the noise still persisted.

25 October 2024 Took the vehicle in for its second service and reported the noises to be much louder now. Was told that it is still possibly the spare tyre and jack creaking (which is a lie). Was informed that a charge of R1100 per hour is needed to check further.

As per the above, my experience is disgusting. I am expected to live with a car that is a ticking timebomb. Either my engine or radiator is going to blow or my suspension is going to be left behind on the highway. My drives have become noisy to the point where it feels that the car is going to come apart. This vehicle has given me nothing but trouble from the start and the manufacturer is clearly not willing to assist.

I can proudly say that I have done my part to warn over 20 people (family, friends or even strangers at the mall) to stay away, who could have been potential customers. The shock on their faces, telling them about my experience is one that will definitely keep them very far from the brand. I have no choice but to take things further any try contact BAIC Global as well as post this terrible experience on various social media platforms to warn people of what to expect.

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Replies (3)
BAIC South Africa
BAIC South Africa's reply29 Oct 2024, 21:49
Official
Hi A D. We apologise for this and our team will definitely be looking into the matter in hopes to resolve this issues. We will be in touch with you soon. Our apologies for the inconvenience caused.
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A D's update05 Nov 2024, 12:09
Reviewer Update
Is anything going to be done? It has been quiet since I was told it will be investigated on 29 October 2024.
BAIC South Africa
BAIC South Africa's reply26 Nov 2024, 13:59
Official
Hi Ahmad.  We are glad that your issue has been sorted, we really apologize for any inconveniences caused and we assure you this will never happen again. We hope to serve you better next time. Thank you