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Shani S

1 reviews | Active since Mar 2026

16 Mar 2026, 14:43

WARNING - DON’T BUY BAIC X55

I’ve never gone this far as to write a negative review about any brand or service, but this experience has been incredibly frustrating.

I purchased my X55 in December 2025, and it has honestly been one of the WORST decisions I’ve made. Since buying the vehicle, I’ve been struggling with the brakes making a constant clicking noise. I was told that it is “normal,” which is concerning for a brand-new car. (Reading all the other reviews I see this is an ongoing issue)

On top of that, the time on the screen keeps displaying two hours earlier, even after I took the vehicle back to the dealership. The sales representative said he would ask head office about the issue, but there has been no proper resolution.

For a new vehicle, I expected far better support and reliability. At this point, the lack of clear answers and solutions is extremely disappointing.

This is a WARNING to anyone considering buying this car, there is a reason many of us stick with the brands we know and trust.

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Replies (1)
BAIC South Africa
BAIC South Africa's reply17 Mar 2026, 10:03
Official
Dear Shani, 

Thank you for taking the time to share your experience with us. We are truly sorry to hear about the challenges you’ve encountered with your BAIC X55, and we understand your frustration and disappointment.

At BAIC South Africa, we take all customer feedback seriously, particularly when it relates to vehicle performance and aftersales support. The concerns you’ve raised regarding the brake noise and the time display on the infotainment system are not in line with the ownership experience we aim to provide.

Out customer care team will reach out to assist in finding a resolution to the matter. 

We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention. Your feedback helps us improve, and we are committed to working towards a resolution.

Kind regards,
Customer Care Team
BAIC South Africa