Unacceptable Service and Warranty Neglect – Umhlanga Branch

To Whom It May Concern,

I am writing to express my absolute outrage and profound frustration regarding the abysmal level of service I have received from your Umhlanga branch.

On Tuesday, 14 July 2026, I was forced to call the branch multiple times just to report a rust issue on my Beijing X55. The fact that I had to repeatedly chase your team down just to log a defect is entirely unacceptable.

When someone finally bothered to contact me via a WhatsApp call, the response I received was completely unbelievable. I was advised that I am required to drive around, source repair quotes myself, and hand them over to BAIC for approval.

Let me make this unequivocally clear: my vehicle is fully under warranty. It is the dealership's fundamental responsibility to handle defect assessments, admin, and processing—not the customer's.

When I rightly questioned why this burden was being shifted onto me, I was given the pathetic excuse that you have no courtesy vehicles available. Your branch's lack of operational fleet is not my problem, and it certainly does not justify expecting me to do your job for you.

Thus far, my experience with this branch has been a masterclass in pure disappointment and zero accountability. I utterly fail to understand why I have a manufacturer's warranty when the dealership clearly cannot be bothered to lift a finger to assist.

I expect a prompt escalation to a senior manager and a clear plan on how your team intends to handle this claim properly. I will not be doing your administrative groundwork.