WJ
Wesley J
1 reviews | Active since Mar 2024
06 Oct 2025, 09:47
total disappointment
Dear Baic SA I would like to express my total disappointment in this brand and franchise on the Baic x55 purchased in October 2023. this vehicle was purchased in Bran new and being fully serviced by the Audi Pinetown town branch from bran new (no missed intervals)
it's being 2 months now that my vehicle has being missing jerking and doing all funny things while mobile on the road.
this vehicle has been booked in multiple times and the results "we cannot find any issues with the gear box"
then we need to re-run tar setting and it will be okay.
i had to personally drive this vehicle to Audi center with the technician who then obtained video footages of the vehicle jerking and missing sounding like the gearbox is going to break and till date 06 October 2025 I am still waiting for the vehicle to be repaired. Still awaiting a courtesy car as I'm continuously told there are no available vehicles. am I supposed to continue driving this vehicle putting both myself my family and other road users at risk yet still pay my monthly installments for this car?
can I please urgently get feedback on the above as I will be escalating this further due to the lack of interest and support by this so-called BAIC franchise
Helpful (0)
Replies (4)0
Replies (4)
BAIC South Africa's replyOfficial
06 Oct 2025, 11:07Good day,
Thank you for reaching out to us, and we sincerely apologise for the ongoing frustration and inconvenience you’ve experienced with your BAIC X55 Plus. We fully understand how concerning it must be to face these issues, especially when your vehicle is under warranty and regularly serviced.
Thank you for reaching out to us, and we sincerely apologise for the ongoing frustration and inconvenience you’ve experienced with your BAIC X55 Plus. We fully understand how concerning it must be to face these issues, especially when your vehicle is under warranty and regularly serviced.
Please be assured that your feedback has been escalated to our senior customer care team for urgent attention. A representative will be in touch with you after completing an investigation with the dealership to discuss your case in detail and to assist in coordinating the next steps with the dealership to ensure this matter is resolved as quickly as possible.
We truly regret the inconvenience caused and appreciate your patience while we work to address your concerns. Your safety and satisfaction are very important to us.
Kind regards,
The BAIC South Africa Team
Kind regards,
The BAIC South Africa Team
BAIC South Africa's reply06 Oct 2025, 11:07
Official
Good day,
Thank you for reaching out to us, and we sincerely apologise for the ongoing frustration and inconvenience you’ve experienced with your BAIC X55 Plus. We fully understand how concerning it must be to face these issues, especially when your vehicle is under warranty and regularly serviced.
Thank you for reaching out to us, and we sincerely apologise for the ongoing frustration and inconvenience you’ve experienced with your BAIC X55 Plus. We fully understand how concerning it must be to face these issues, especially when your vehicle is under warranty and regularly serviced.
Please be assured that your feedback has been escalated to our senior customer care team for urgent attention. A representative will be in touch with you after completing an investigation with the dealership to discuss your case in detail and to assist in coordinating the next steps with the dealership to ensure this matter is resolved as quickly as possible.
We truly regret the inconvenience caused and appreciate your patience while we work to address your concerns. Your safety and satisfaction are very important to us.
Kind regards,
The BAIC South Africa Team
Kind regards,
The BAIC South Africa Team
WJ
Wesley J's updateReviewer Update
21 Oct 2025, 17:04I am still awaiting feedback .
I am still awaiting a call ,
What are the next steps
The vehicle is left at the service centre test drive upon test drive yet the technician had been in the van physically obtained videos of the issue yet still awaiting a decision.pathetic after sales and service from this franchise .
How much more petrol must I fill how much more videos must be taken for the problem to be resolved this is now the 5th time this car is back in for the same problem and same results ( trying to find the problem)
I need answers
I am still awaiting a call ,
What are the next steps
The vehicle is left at the service centre test drive upon test drive yet the technician had been in the van physically obtained videos of the issue yet still awaiting a decision.pathetic after sales and service from this franchise .
How much more petrol must I fill how much more videos must be taken for the problem to be resolved this is now the 5th time this car is back in for the same problem and same results ( trying to find the problem)
I need answers
WJ
Wesley J's update21 Oct 2025, 17:04
Reviewer Update
I am still awaiting feedback .
I am still awaiting a call ,
What are the next steps
The vehicle is left at the service centre test drive upon test drive yet the technician had been in the van physically obtained videos of the issue yet still awaiting a decision.pathetic after sales and service from this franchise .
How much more petrol must I fill how much more videos must be taken for the problem to be resolved this is now the 5th time this car is back in for the same problem and same results ( trying to find the problem)
I need answers
I am still awaiting a call ,
What are the next steps
The vehicle is left at the service centre test drive upon test drive yet the technician had been in the van physically obtained videos of the issue yet still awaiting a decision.pathetic after sales and service from this franchise .
How much more petrol must I fill how much more videos must be taken for the problem to be resolved this is now the 5th time this car is back in for the same problem and same results ( trying to find the problem)
I need answers
BAIC South Africa's replyOfficial
22 Oct 2025, 09:01Good day,
Thank you for reaching out. Our apologies, we will follow up as to the delay in contacting you as someone should have reached out by now.
Kind regards,
The BAIC South Africa Team
Thank you for reaching out. Our apologies, we will follow up as to the delay in contacting you as someone should have reached out by now.
Kind regards,
The BAIC South Africa Team
BAIC South Africa's reply22 Oct 2025, 09:01
Official
Good day,
Thank you for reaching out. Our apologies, we will follow up as to the delay in contacting you as someone should have reached out by now.
Kind regards,
The BAIC South Africa Team
Thank you for reaching out. Our apologies, we will follow up as to the delay in contacting you as someone should have reached out by now.
Kind regards,
The BAIC South Africa Team
WJ
Wesley J's updateReviewer Update
21 Apr 2026, 21:21This vehicle brand has been nothing short of a disappointment. Sales were excellent when it came to selling the vehicle, but the after-sales support and technical assistance have been completely unacceptable.
Since 2025, I have been going back and forth with ongoing issues. It started with a gearbox problem that was only addressed after repeated complaints—there was no initiative from the service centre or dealership to resolve it proactively.
Thereafter, I was informed that the brakes needed skimming in 2025, followed by brake pad replacements in December 2025. Despite all of this being done, the vehicle continued to present safety concerns, including persistent noises while driving. Each time, I was reassured that everything was fine and that all bolts were torqued correctly.including a long distance trip with family to cape town and back .
However, in January 2026 on my return to durban, it was discovered that the engine mounting bolts were loose—something that should never have been missed. During a later service in 2026, I was told the caliper guide pins required lubrication, which was done, yet the noise returned within a day. I am now being told that the brake discs need to be replaced.
This ongoing pattern shows a complete lack of urgency and accountability. These are critical safety components—braking system faults directly put lives at risk. Yet I am repeatedly sent away with a vehicle that does not feel roadworthy.
This has been a total waste of money, marked by poor workmanship, lack of proper diagnostics, and complete disregard for customer safety. The after-sales service is unacceptable, and confidence in this brand is completely lost.
Since 2025, I have been going back and forth with ongoing issues. It started with a gearbox problem that was only addressed after repeated complaints—there was no initiative from the service centre or dealership to resolve it proactively.
Thereafter, I was informed that the brakes needed skimming in 2025, followed by brake pad replacements in December 2025. Despite all of this being done, the vehicle continued to present safety concerns, including persistent noises while driving. Each time, I was reassured that everything was fine and that all bolts were torqued correctly.including a long distance trip with family to cape town and back .
However, in January 2026 on my return to durban, it was discovered that the engine mounting bolts were loose—something that should never have been missed. During a later service in 2026, I was told the caliper guide pins required lubrication, which was done, yet the noise returned within a day. I am now being told that the brake discs need to be replaced.
This ongoing pattern shows a complete lack of urgency and accountability. These are critical safety components—braking system faults directly put lives at risk. Yet I am repeatedly sent away with a vehicle that does not feel roadworthy.
This has been a total waste of money, marked by poor workmanship, lack of proper diagnostics, and complete disregard for customer safety. The after-sales service is unacceptable, and confidence in this brand is completely lost.
WJ
Wesley J's update21 Apr 2026, 21:21
Reviewer Update
This vehicle brand has been nothing short of a disappointment. Sales were excellent when it came to selling the vehicle, but the after-sales support and technical assistance have been completely unacceptable.
Since 2025, I have been going back and forth with ongoing issues. It started with a gearbox problem that was only addressed after repeated complaints—there was no initiative from the service centre or dealership to resolve it proactively.
Thereafter, I was informed that the brakes needed skimming in 2025, followed by brake pad replacements in December 2025. Despite all of this being done, the vehicle continued to present safety concerns, including persistent noises while driving. Each time, I was reassured that everything was fine and that all bolts were torqued correctly.including a long distance trip with family to cape town and back .
However, in January 2026 on my return to durban, it was discovered that the engine mounting bolts were loose—something that should never have been missed. During a later service in 2026, I was told the caliper guide pins required lubrication, which was done, yet the noise returned within a day. I am now being told that the brake discs need to be replaced.
This ongoing pattern shows a complete lack of urgency and accountability. These are critical safety components—braking system faults directly put lives at risk. Yet I am repeatedly sent away with a vehicle that does not feel roadworthy.
This has been a total waste of money, marked by poor workmanship, lack of proper diagnostics, and complete disregard for customer safety. The after-sales service is unacceptable, and confidence in this brand is completely lost.
Since 2025, I have been going back and forth with ongoing issues. It started with a gearbox problem that was only addressed after repeated complaints—there was no initiative from the service centre or dealership to resolve it proactively.
Thereafter, I was informed that the brakes needed skimming in 2025, followed by brake pad replacements in December 2025. Despite all of this being done, the vehicle continued to present safety concerns, including persistent noises while driving. Each time, I was reassured that everything was fine and that all bolts were torqued correctly.including a long distance trip with family to cape town and back .
However, in January 2026 on my return to durban, it was discovered that the engine mounting bolts were loose—something that should never have been missed. During a later service in 2026, I was told the caliper guide pins required lubrication, which was done, yet the noise returned within a day. I am now being told that the brake discs need to be replaced.
This ongoing pattern shows a complete lack of urgency and accountability. These are critical safety components—braking system faults directly put lives at risk. Yet I am repeatedly sent away with a vehicle that does not feel roadworthy.
This has been a total waste of money, marked by poor workmanship, lack of proper diagnostics, and complete disregard for customer safety. The after-sales service is unacceptable, and confidence in this brand is completely lost.