Take the car back. Over it.

Item: BAIC South Africa
Rating: 2
Author: Sandy H

I bought i new car because i hate, hate car issues. Four months in and full christmas lights warning signs, no resolve in sight. I bought the car for a specific purpose. No loan car offened, fater leaving me atranded. Lost holiday plans due to car isaues. Take her back, i can go back to jeep. . Your HO service agents don't prioritize customers, we are an inconvenience. They take two days to reply to the Nossen servoce agents. I'm logging a complaints with the ombudsman.

Helpful (0)

Replies (6)

BAIC South Africa's replyOfficial

28 Nov 2024, 07:52

Hi Sandy. We really apologize for any inconveniences caused. We have escalated your complaint, and we are currently looking into the matter. Our team will be in touch with you soon.

BAIC South Africa's reply28 Nov 2024, 07:52

Official

Hi Sandy. We really apologize for any inconveniences caused. We have escalated your complaint, and we are currently looking into the matter. Our team will be in touch with you soon.

BAIC South Africa's replyOfficial

03 Dec 2024, 14:45

Hi Sandy. Our team has been trying to contact you but couldn't get through. Kindly send us an alternative number to contact you.

BAIC South Africa's reply03 Dec 2024, 14:45

Official

Hi Sandy. Our team has been trying to contact you but couldn't get through. Kindly send us an alternative number to contact you.

Sandy H's updateReviewer Update

12 Dec 2024, 14:38

Hi. Strange, since Kabelo has called me and still no resolution.
Three weeks and counting, with no way forward.
Email me ***.
Not posting my contact details.

Sandy H's update12 Dec 2024, 14:38

Reviewer Update

Hi. Strange, since Kabelo has called me and still no resolution.
Three weeks and counting, with no way forward.
Email me ***.
Not posting my contact details.

BAIC South Africa's replyOfficial

12 Dec 2024, 15:46

Hi Sandy. Thank you for bringing this to our attention. We will look further into the matter and be in touch with you in hopes to resolve this. Please accept our apologies for this.

BAIC South Africa's reply12 Dec 2024, 15:46

Official

Hi Sandy. Thank you for bringing this to our attention. We will look further into the matter and be in touch with you in hopes to resolve this. Please accept our apologies for this.

BAIC South Africa's replyOfficial

14 Feb 2025, 14:26

Hi Sandy. We are glad that your issue has been sorted. We really apologize for any inconveniences caused. We hope to serve you better next time. Thank you

BAIC South Africa's reply14 Feb 2025, 14:26

Official

Hi Sandy. We are glad that your issue has been sorted. We really apologize for any inconveniences caused. We hope to serve you better next time. Thank you

Sandy H's updateReviewer Update

14 Feb 2025, 21:06

Oh my word...the lies. Please detail how you helped or resolved my concerns. Matter referred to Ombudsman.

Sandy H's update14 Feb 2025, 21:06

Reviewer Update

Oh my word...the lies. Please detail how you helped or resolved my concerns. Matter referred to Ombudsman.