Shocking service indeed

Let's begin at the beginning. Driving around, looking at cars and we stopped at BIAC Boksburg, I took a look at the J55 and loved it - I then had to decide, is it the J55 or the Ormodo... Garth, the sales agent convinces me that BAIC is the way to go, no problems with spares as these are manufactured in PE and also gives me a quick overview of BAIC's business plan - get all systems in place (which apparently they are) before selling cars in order to offer the out of the world back-up support. Moving on, I purchase the J55 and when driving home (brand new car) there is a shudder on the brakes - send Garth a message and he says it is nothing to worry about, the brakes got wet and some rust could cause this but if it doesn't get better I must bring the car in. The shudder does not get better so take the car in, the service manager says very strange indeed, he has not experienced this with the BAIC but don't worry, easy fix and a claim is put through for the warranty to cover the repair. Wait, wait, wait and wait some more, do not receive ANY phone calls, I need to call and continuously ask what the status is. Eventually, we call and we are told that the spares will be there on Monday the 10/2 - be there at 8:00. My husband gets there at 8:00 - Suprise Surprise, blow all spares are there, not even on the way. Call Garth and say this is just not on, he promises to get it sorted and back to me by Tuesday morning. Now Wednesday morning and my husband messages Garth, Garth response is... will try and get to it today. Honestly, you spend a **** load of money on a brand new car and this is the service and **** you get! Do NOT get a BAIC especially from Boksburg!