DF
Drienie F
1 reviews | Active since May 2018
02 Dec 2024, 15:11
Rattle problem
I bought a new Baic X25 in 2021, After six months I heard a rattling in the dashboard it was reported and inspected by Baic Westrand the car went in numerous times and still the problem is not fixed. In February 2024 the car went for its service and asked them again to look what causes the rattle, they said that it is the aircon pump that is faulty and ordered a new one. In August they received the new pump and replaced it since then the rattle is wors than before the dealer notified me that Baic doesn't want to fix or investigate further. The rattle is so bad after replacing the aircon pump that I don't want to drive the car anymore
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Replies (2)0
Replies (2)BAIC South Africa's replyOfficial
02 Dec 2024, 15:48Hi Driene. We have escalated your complaint and contact details to the relevant department to look into this matter for you. Our deepest apologies for the inconvenience that this issue has caused you. We will be in touch with you soon.
BAIC South Africa's reply02 Dec 2024, 15:48
Official
Hi Driene. We have escalated your complaint and contact details to the relevant department to look into this matter for you. Our deepest apologies for the inconvenience that this issue has caused you. We will be in touch with you soon.
BAIC South Africa's replyOfficial
30 Jan 2025, 09:05Hi Drienie. We are glad that your issue has been sorted, and feedback provided, we really apologize for any inconveniences caused. We hope to serve you better next time. Thank you
BAIC South Africa's reply30 Jan 2025, 09:05
Official
Hi Drienie. We are glad that your issue has been sorted, and feedback provided, we really apologize for any inconveniences caused. We hope to serve you better next time. Thank you
