LB
Louis B
1 reviews | Active since Jun 2021
03 May 2024, 10:00
Poor after sales
I bought a Biac X55 in December 2022 and 4 weeks ago the car went into limp mode. I took it to Eastvaal Auto in Witbank and after 4days got the car back but the turbo did not boost so the next day I took it back. After they did the diagnostics it was found (on the Monday) that the waste gate on the turbo had a problem so it was ordered from Biac (on Friday) so on Tuesday it arrived at Eastvaal Auto and was installed. The turbo still does not boost as Biac does not come back to Eastvaal auto on what's the way forward. This problem started on 16/04/24 and up to now I had to hire a car as Eastvaal auto has no courtesy vehicle for me. Biac is selling this vehicle but is in no rush to get problems sorted.
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Replies (4)
BAIC South Africa's replyOfficial
03 May 2024, 15:40Hi Louis. We really apologize for the experience you had with us. We have forwarded your matter to the relevant department to look into and resolve this issue as soon as possible. You will be contacted soon.
BAIC South Africa's reply03 May 2024, 15:40
Official
Hi Louis. We really apologize for the experience you had with us. We have forwarded your matter to the relevant department to look into and resolve this issue as soon as possible. You will be contacted soon.
LB
Louis B's updateReviewer Update
05 May 2024, 19:28Just to add on: on Friday 3/5/24 the waste gate was fitted and the vehiche is still in limp mode firstly Biac said they are replacing the complete turbo but then changed and only replaced the waste gate. Around 16H00 Mohammed from Biac called me and said that he will come back to me on monday as they are doing fault finding . Going through the reviews I saw that this problem is on other x55 as well. At this stage my feeling is that Biac can reemburse me for the vehichle and I will buy something more reliable and they can do what they want with the X 55 .I am getting to a piont were by I will go to their head office and get this sorted
LB
Louis B's update05 May 2024, 19:28
Reviewer Update
Just to add on: on Friday 3/5/24 the waste gate was fitted and the vehiche is still in limp mode firstly Biac said they are replacing the complete turbo but then changed and only replaced the waste gate. Around 16H00 Mohammed from Biac called me and said that he will come back to me on monday as they are doing fault finding . Going through the reviews I saw that this problem is on other x55 as well. At this stage my feeling is that Biac can reemburse me for the vehichle and I will buy something more reliable and they can do what they want with the X 55 .I am getting to a piont were by I will go to their head office and get this sorted
BAIC South Africa's replyOfficial
08 May 2024, 17:30We really apologize Louis, we have escalated your matter to the relevant department to assist you.
BAIC South Africa's reply08 May 2024, 17:30
Official
We really apologize Louis, we have escalated your matter to the relevant department to assist you.
BAIC South Africa's replyOfficial
03 Jun 2024, 08:09Hi Louis. We are glad that your issue has now been sorted, we really apologize for any inconveniences caused and we assure you this will never happen again. We hope to serve you better next time. Thank you.
BAIC South Africa's reply03 Jun 2024, 08:09
Official
Hi Louis. We are glad that your issue has now been sorted, we really apologize for any inconveniences caused and we assure you this will never happen again. We hope to serve you better next time. Thank you.