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Tamryn S
1 reviews | Active since Aug 2024
28 Aug 2024, 09:32
Pathetic customer service with warranty claims
Pathetic customer service! My car with only 10k km has been at the service centre for a month! BAIC took over 3 weeks to approve the warranty claim on a fault I’ve returned the vehicle for 3 times! They can not give me any indiction on when the part will be replaced and I’ll get my car back. It’s difficult to get any information out of head office and they never get back to you! The advisor laughs at you when you express dissatisfaction! Truly disappointing. I do not recommend purchasing anything of this brand!
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Replies (6)0
Replies (6)
BAIC South Africa's replyOfficial
28 Aug 2024, 13:12Hi Tamryn.
Our sincere apologies for the bad experience and service that you have encountered. We have escalated your matter to the relevant department to assist you and resolve this matter. Our team will be in touch with you soon. Thank you.
BAIC South Africa's reply28 Aug 2024, 13:12
Official
Hi Tamryn.
Our sincere apologies for the bad experience and service that you have encountered. We have escalated your matter to the relevant department to assist you and resolve this matter. Our team will be in touch with you soon. Thank you.
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Tamryn S's updateReviewer Update
28 Aug 2024, 17:42This is your generic response! Head office didn’t even phone me back after being promised feedback by the end of business today. This is becoming more ridiculous by the day and reading all the other reviews now, this is a common problem. I regret this purchase!
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Tamryn S's update28 Aug 2024, 17:42
Reviewer Update
This is your generic response! Head office didn’t even phone me back after being promised feedback by the end of business today. This is becoming more ridiculous by the day and reading all the other reviews now, this is a common problem. I regret this purchase!
BAIC South Africa's replyOfficial
28 Aug 2024, 18:35We are taking your matter very seriously and have passed your details on to the relevant department who will be in touch with you as soon as possible. Our apologies once again.
BAIC South Africa's reply28 Aug 2024, 18:35
Official
We are taking your matter very seriously and have passed your details on to the relevant department who will be in touch with you as soon as possible. Our apologies once again.
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Tamryn S's updateReviewer Update
17 Sept 2024, 08:57If BAIC South Africa were taking this seriously why after 7 weeks has my car not been returned to me? This matter is still not resolved! Absolutely absurd.
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Tamryn S's update17 Sept 2024, 08:57
Reviewer Update
If BAIC South Africa were taking this seriously why after 7 weeks has my car not been returned to me? This matter is still not resolved! Absolutely absurd.
BAIC South Africa's replyOfficial
17 Sept 2024, 22:11Hi Tamryn. Please accept our apologies for this. We would like to look into the matter and assist you so this may never happen again. Your contact details have been passed on to the relevant department in order to further the matter.
BAIC South Africa's reply17 Sept 2024, 22:11
Official
Hi Tamryn. Please accept our apologies for this. We would like to look into the matter and assist you so this may never happen again. Your contact details have been passed on to the relevant department in order to further the matter.
BAIC South Africa's replyOfficial
07 Nov 2024, 09:36Hi Tamryn. We are glad that your issue has now been sorted, we really apologize for any inconveniences caused and we assure you this will never happen again. We hope to serve you better next time. Thank you
BAIC South Africa's reply07 Nov 2024, 09:36
Official
Hi Tamryn. We are glad that your issue has now been sorted, we really apologize for any inconveniences caused and we assure you this will never happen again. We hope to serve you better next time. Thank you