ME
Mohammed E

1 reviews | Active since Jul 2018

21 Dec 2024, 12:22

Ongoing Issues with Beijing X55 - Urgent Attention Required

I am writing to express my frustration and concern regarding the numerous issues I have encountered with my Beijing X55. Despite my high expectations, this vehicle has been plagued by recurrent problems that significantly affect its functionality and my overall experience.

To date, I have faced the following issues:

Seats Malfunctioning: The seats have intermittently stopped working since I purchased the vehicle. I am relieved that BAIC has finally approved their replacement after almost a year, and after having to go a different branc, but the delay in addressing this issue has been extremely inconvenient.

Wipers Failure: Recently, the windshield wipers stopped working in the middle of a rainstorm, creating a dangerous situation. This is an unacceptable safety risk.

Steering Wheel Functions: The steering wheel functions have also stopped working, and this was resolved.

Dashboard Rattles: The dashboard has a persistent rattle that has not been resolved despite multiple attempts.

Window Noise: There is a constant noise from the driver’s side window, which is quite distracting while driving, and apparently a know issue with the Vehicle which I can only assume will never be resolved.

Passenger Car Back Door: After the ambient light was replaced, the back door on the passenger side sometimes does not open.

These problems suggest a deeper underlying issue with the vehicle's electrical or mechanical systems. It is alarming to experience such intermittent failures in a relatively new car.

I must also highlight my dissatisfaction with the after-sales service provided by BAIC JHB South. Their assistance in resolving these issues has been terrible, and their service has been dismal. Based on my experience, I would not recommend anyone purchase a vehicle from this location.

Given the severity and frequency of these problems, I urge you to conduct a comprehensive inspection of my vehicle to identify and resolve any other potential issues. I also request that any necessary repairs or replacements be carried out promptly to ensure my safety and satisfaction.

I appreciate your immediate attention to this matter and look forward to a swift resolution. If someone can please contact me with regards to these concerns.

Sincerely,

0
Replies (2)
BAIC South Africa
BAIC South Africa's reply22 Dec 2024, 07:39
Official
Hi Mohammed. Our deepest apologies for the inconvenience that this issue has caused you. We have escalated this to the relevant department, you will be contacted soon. 
ME
Mohammed E's update17 Feb 2025, 14:51
Reviewer Update
Just thought I update you on the progress- While efforts are being made to resolve the problems it still takes far too long. Its now almost 2 Months and I'm back to square one with my vehicle and the issue with my seat. The issue was fixed by replacing the seat but as I suspected there is deeper underlying issue with my vehicle and I am really hoping that BAIC SA with do something to assist in resolving the issue.