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vonniethoms V
1 reviews | Active since Sept 2014
30 Oct 2025, 12:51
MAJOR PARTS ISSUE!!
Parts are a major issue! I've been dealing with Justin at the Roodepoort branch, and he's been going above and beyond to get the correct rim for my parents' BAIC X25. However, it's been over a month now, and the problem persists. Unfortunately, Head Office has either sent the wrong part or given excuses. I'm really disappointed with the level of customer service I've experienced so far. I won't recommend this car to anyone!!!!
Helpful (0)
Replies (7)0
Replies (7)
BAIC South Africa's replyOfficial
30 Oct 2025, 13:02Hi Vonnie, thank you for taking the time to share your feedback with us. We’re truly sorry for the frustration and inconvenience you’ve experienced while trying to source the correct rims for your parents’ BAIC X25.
Please note that the BAIC X25 has been discontinued, which has unfortunately made the availability of certain parts more limited. That said, we understand how important it is to get your issue resolved, and we appreciate Justin’s continued efforts in assisting you.
Our team will follow up with the dealership and Head Office to review your case and see how we are best able to assist you. Thank you for your patience and for giving us the opportunity to make this right.
The BAIC South Africa Team
The BAIC South Africa Team
BAIC South Africa's reply30 Oct 2025, 13:02
Official
Hi Vonnie, thank you for taking the time to share your feedback with us. We’re truly sorry for the frustration and inconvenience you’ve experienced while trying to source the correct rims for your parents’ BAIC X25.
Please note that the BAIC X25 has been discontinued, which has unfortunately made the availability of certain parts more limited. That said, we understand how important it is to get your issue resolved, and we appreciate Justin’s continued efforts in assisting you.
Our team will follow up with the dealership and Head Office to review your case and see how we are best able to assist you. Thank you for your patience and for giving us the opportunity to make this right.
The BAIC South Africa Team
The BAIC South Africa Team
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vonniethoms V's updateReviewer Update
30 Oct 2025, 13:19PLEASE NOTE: Do not say 'limited stock' when there is no stock available. The reality is that the item is out of stock, not limited. Let's provide accurate information to customers.
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vonniethoms V's update30 Oct 2025, 13:19
Reviewer Update
PLEASE NOTE: Do not say 'limited stock' when there is no stock available. The reality is that the item is out of stock, not limited. Let's provide accurate information to customers.
BAIC South Africa's replyOfficial
31 Oct 2025, 07:50Thank you for your comment. We will be sure to address your concerns when we make contact with you.
BAIC South Africa's reply31 Oct 2025, 07:50
Official
Thank you for your comment. We will be sure to address your concerns when we make contact with you.
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vonniethoms V's updateReviewer Update
10 Nov 2025, 15:33The issue was still not resolved!!! Empty promises once again. Not happy at all. Please discuss with Justin @ Baic Roodepoort!
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vonniethoms V's update10 Nov 2025, 15:33
Reviewer Update
The issue was still not resolved!!! Empty promises once again. Not happy at all. Please discuss with Justin @ Baic Roodepoort!
BAIC South Africa's replyOfficial
11 Nov 2025, 08:04Hi there! Thank you for bringing the matter to our attention. We will follow up on the matter and reach out to you.
BAIC South Africa's reply11 Nov 2025, 08:04
Official
Hi there! Thank you for bringing the matter to our attention. We will follow up on the matter and reach out to you.
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vonniethoms V's updateReviewer Update
11 Nov 2025, 12:09I've been informed after my Hello Peter review that all 5 rims on my dad's vehicle will be replaced because the BAIC X25 is discontinued and they can't get the same rims. Last week, Justin called and said only 4 rims are at the branch for collection. I told him I can't accept this, as we'll be left with the same issue as initially. My dad wants all 5 rims (4 on the vehicle and 1 spare) to be the same size. He said head office told him they'll replace all 5 without any charges. I'm still waiting for them to let me know that all 5 rims are at the branch for collection.
He's been informed multiple times that my parents are elderly and can't drive without a spare rim and tire on these roads. This needs to be sorted ASAP.
He's been informed multiple times that my parents are elderly and can't drive without a spare rim and tire on these roads. This needs to be sorted ASAP.
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vonniethoms V's update11 Nov 2025, 12:09
Reviewer Update
I've been informed after my Hello Peter review that all 5 rims on my dad's vehicle will be replaced because the BAIC X25 is discontinued and they can't get the same rims. Last week, Justin called and said only 4 rims are at the branch for collection. I told him I can't accept this, as we'll be left with the same issue as initially. My dad wants all 5 rims (4 on the vehicle and 1 spare) to be the same size. He said head office told him they'll replace all 5 without any charges. I'm still waiting for them to let me know that all 5 rims are at the branch for collection.
He's been informed multiple times that my parents are elderly and can't drive without a spare rim and tire on these roads. This needs to be sorted ASAP.
He's been informed multiple times that my parents are elderly and can't drive without a spare rim and tire on these roads. This needs to be sorted ASAP.
BAIC South Africa's replyOfficial
11 Nov 2025, 15:01Thank you for the additional detail. We will add it to the escalation.
BAIC South Africa's reply11 Nov 2025, 15:01
Official
Thank you for the additional detail. We will add it to the escalation.