NM
Nadine M

1 reviews | Active since Jan 2023

03 Jul 2025, 15:39

I WAS SOLD THE WRONG BAIC BEIJING

Dear BAIC South africa

i am writing this with a heart break. i recently purchased a BAIC Beijing from Group 1 Alberton. before agreeing to the deal i test drove the car and was very excited about the features. but when i was to receive the car , the team alerted me that the color i wanted had been sold and convinced me to take a white color on a promise to give some cash back . i was then told that the car doesnt have the voice command features and that i can go to have an installation. however when i asked them to book for the installation they just sent me from pillar to post until i did the booking myself with car services. only to be told that the car doesnt have post installation. and so the dealership deliberately took me on a wild goose chase. as for the reimbur*****t, they its another lie they told, its been days of waiting and getting blue ticked when i ask. i am now stuck with a car i didnt ask for and was **** to, to convince me to take . the car is only 11 days old and i am already unhappy. kindly assist to relieve my agony. Nadine- ***

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Replies (1)
BAIC South Africa
BAIC South Africa's reply03 Jul 2025, 16:02
Official
Dear Nadine, 

Thank you for reaching out and for bringing this matter to our attention. We are truly sorry to hear about your experience and the disappointment you've encountered so early into your vehicle ownership. This is not the standard we aim to uphold at BAIC South Africa, and we understand how upsetting this must be for you. 

Please rest assured that your concerns are being taken seriously. We are escalating this matter and we will be in contact with you directly to investigate and assist further. Your satisfaction is important to us, and we are committed to ensuring you receive the attention and support you deserve. 

Thank you for your patience, and once again, we sincerely apologise for the frustration caused. 

Kind regards, 
The BAIC South Africa Team