Horrifying

My new vehicle was financed through WesBank and the agreement commenced on 15 September 2026. My new WesBank account number is ***. The finance agreement reflects a principal debt of R550,262.50. My concern is that the dealership was supposed to settle my previous vehicle as part of the trade-in transaction, but this has apparently still not been done. I continue to receive communication from Volkswagen Financial Services regarding the finance on my previous vehicle. I have now received a further notification dated 25 September 2026 confirming that the account remains active and that the interest rate applicable to the agreement is being adjusted. Both credit obligations have also been loaded onto my credit bureau profile. I have raised this with the dealership, but I have been advised that the Dealer Principal is on leave and will contact me when he returns. He confirmed that he will be back yesterday but unfortunately only read my message without responding thereto and is not taking my calls despite being online on WhatsApp. I am extremely concerned about simply waiting while an active finance agreement remains in my name, particularly given the potential for additional interest, instalments, arrears and adverse consequences to my credit profile.