Good customer service received and prompt response

I bought my BAIC X55 last year November, before buying it I had joined the Facebook page where people with BAIC cars ask questions either about something they are experiencing with thier cars ....most of the comments was the feedback back that they logged a query with BAIC SA and they either managed to get help or not as some would come back still complaining about the same issue. My car started to show an error msg saying front sensor malfunction. I then logged a query with BAIC SA and a lady by the name of Felicity Kekana got in touch with me to resolve my issue. I told her that I took my car twice to the dealership but they were unable to resolve my issue. At some point I was advised that the registration holder is too long so I asked what are the other cars using, I still didn't get an answer.i was also told that water might have went in I must wait for it to dry since it was a rainy season. I would like to rate the level of service I received from Felicity Kekana is 10/10 this thing was frustrating the hell out of me for the past 7 months but today as we speak my car issue is resolved. I didn't even know that my car was supposed to beep when i engaged the reverse gear which it is now doing.