Faulty Passanger Doors

Dear BAIC South Africa Customer Care Team,

I am writing to formally lodge a complaint regarding an unresolved passenger door fault on my BAIC vehicle, registration number LW93FDGP.

Shortly after purchasing the vehicle, I was informed by the dealership that there was an issue with the passenger doors. The dealership advised me that the fault was identified while they were installing the tracking device. I was then requested to bring the vehicle in for further investigation.

Upon taking the vehicle back to the dealership, I was informed that a case had been logged with BAIC Head Office and that a specialist would be sent to assess and resolve the issue. However, despite this assurance, I have not received any further feedback, updates, or a resolution from either the dealership or BAIC.

I have been following up on this matter for over a year, and it is extremely disappointing that a known fault has remained unresolved for such an extended period. I purchased this vehicle with the expectation of receiving a reliable product supported by proper after-sales service, and the lack of communication and action has been unacceptable.

I kindly request that BAIC urgently investigate this matter, provide me with a clear update on the status of my complaint, and arrange for the necessary repairs to be completed without any further delays.

Please treat this as a formal escalation and provide me with written feedback, including the expected timeframe for resolution.

I look forward to your urgent response.

Kind regards,

Thandeka Tanya Mdluli *** *** Vehicle Registration: LW93FDGP