TM
Thando M

1 reviews | Active since Dec 2018

16 Oct 2023, 18:16

Failing to take responsibility and Poor customer service

I’m so angry and and disappointed with this company, i bought a baic beijing 15 august 2023 first of all when i bought this car they gave it to me with 1/4 tank fuel they even refused to reimburse the fuel that i bought in my trade and when you buy a new vehicle from them there’s no appreciation nothing no flowers ,champagnes and so ever its only pen and a diary the freebees

Secondly , after a month the car started to leak from the engen and i was told it was cooler and the engen was overheating, I called my sales representative Naic Kempton park where i bought this car n he told me to go to Baic Brynston the nearest and the car had a problem with the radiator fan and the system was not updated when i bought it from Kempton park and they gave it to me like that. I tried calling Baic kempton park for more than an hour as i was waiting for them to loan me a vehicle and they claimed that its Baic Brynston who supposed to assist me they cannot give the vehicle and Brynston said its them that supposed to assist me, i had luggages in the car im from home with my 2 kids 😡😡 I struggled just after i bought a car 2 months ago ……. With my brandnew car i got stuck in the road for quite sometime waiting for the engen to cool off 2 times is that fair???? They just made me to hate this car and this company i even regret buying this car shame that was the biggest mistake I’ve ever made and am gonna be stuck with this car and this company that i know it doesn’t want to take responsibility when it comes to these problems and its not even our problems as customers ….. i will have to take taxis up until my car is fixed but i have a brand new car is this fair??? I have kids in have to take them to school and go to work , if i could i was gonna return this car

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Replies (4)
TM
Thando M's update18 Oct 2023, 16:35
Reviewer Update
Big thanks to Donna @ Bryanston who made things happen for me I really appreciate you my sister and your team🙏🏾🙏🏾 communication 👌reliability i give you 💯


BAIC South Africa
BAIC South Africa's reply13 May 2024, 12:14
Official
Hi Thando.  Kindly send us your contact details, our team have been trying to contact you on the number on your profile but no answer. Kindly send us an alternative contact number and we will contact you soon. 
BAIC South Africa
BAIC South Africa's reply28 May 2024, 15:44
Official
Hi Thando. We are glad that your issue has now been sorted, we really apologize for any inconveniences caused and we assure you this will never happen again. If you need any further assistance, please don't hesitate to contact BAIC SA.  We hope to serve you better next time. Thank you.

BAIC South Africa
BAIC South Africa's reply28 May 2024, 15:44
Official
Hi Thando. We are glad that your issue has now been sorted, we really apologize for any inconveniences caused and we assure you this will never happen again. We hope to serve you better next time. Thank you.