DT
Daniel T

1 reviews | Active since Mar 2025

13 Mar 2025, 11:27

BAIC West Rand has no courtesy.

In 2023 I bought a BAIC Beijing from BAIC West Rand.

On 12 March 2025, while driving, the car made a horrible sound. I drove straight to the dealership where we service the car.

I live in the South of Johannesburg and although I bought the car in the West I service it in the South.

The dealership in the South advised that they must keep the car to run diagnostics. However, they did not have a courtesy car to give me.

I decided to approach the BAIC West Rand where I spoke to Mr. Jacques van den Berg.

Mr. van den Berg told me that although I bought the car at West Rand the fact that I was serving it in the South he was not willing the provide me with a courtesy car.

0
Replies (1)
BAIC South Africa
BAIC South Africa's reply13 Mar 2025, 14:53
Official
Hi Daniel, 

We really apologize for any inconveniences caused. We have escalated your complaint, and we are currently looking into the matter. 
Could you please confirm teh vehicle model and vin number? Our team will be in touch with you soon.