HC
Haajira C
1 reviews | Active since Feb 2025
11 Aug 2026, 09:03
BAIC NORTHCLIFF TERRIBLE SERVICE
BAIC NORTHCLIFF Terrible service. Took my Beijing for a service two months ago, new brakes needed to be fit in. I've tried calling and asking for assistance only to be told they will contact me. Its been 2 months and no one has followed up after numerous calls I've made to them. Extremely frustrated at the terrible service and zero effect for their clients!
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Replies (5)0
Replies (5)
BAIC South Africa's replyOfficial
11 Aug 2026, 11:26Hi there, thank you for bringing this to our attention. We sincerely apologise for the frustration and inconvenience caused by the lack of follow-up from BAIC Northcliff regarding your brake replacement.
We understand how disappointing it must be to have made numerous attempts to get an update over the past two months, only to be left waiting for a response. This is certainly not the level of service we aim to provide our customers.
To help us address your complaint as efficiently as possible, please also email the details of your complaint to ***. This will allow the relevant team to review and attend to your concerns as promptly as possible.
Thank you for your patience, and we apologise again for the inconvenience caused.
The BAIC South Africa Team
To help us address your complaint as efficiently as possible, please also email the details of your complaint to ***. This will allow the relevant team to review and attend to your concerns as promptly as possible.
Thank you for your patience, and we apologise again for the inconvenience caused.
The BAIC South Africa Team
BAIC South Africa's reply11 Aug 2026, 11:26
Official
Hi there, thank you for bringing this to our attention. We sincerely apologise for the frustration and inconvenience caused by the lack of follow-up from BAIC Northcliff regarding your brake replacement.
We understand how disappointing it must be to have made numerous attempts to get an update over the past two months, only to be left waiting for a response. This is certainly not the level of service we aim to provide our customers.
To help us address your complaint as efficiently as possible, please also email the details of your complaint to ***. This will allow the relevant team to review and attend to your concerns as promptly as possible.
Thank you for your patience, and we apologise again for the inconvenience caused.
The BAIC South Africa Team
To help us address your complaint as efficiently as possible, please also email the details of your complaint to ***. This will allow the relevant team to review and attend to your concerns as promptly as possible.
Thank you for your patience, and we apologise again for the inconvenience caused.
The BAIC South Africa Team
HC
Haajira C's updateReviewer Update
11 Aug 2026, 20:29Thank you for your prompt reply.
Unfortunately, the email address appears to be blocked out on my side.
Would you please advise whether I should go onto the official BAIC South Africa website and use the email address provided there to send through the full details of my complaint?
I would like to ensure that my concerns are directed to the relevant department/team so that they can properly review the matter and attend to my concerns.
I would appreciate your guidance on the correct process to follow.
Kind regards,
Haajira
Unfortunately, the email address appears to be blocked out on my side.
Would you please advise whether I should go onto the official BAIC South Africa website and use the email address provided there to send through the full details of my complaint?
I would like to ensure that my concerns are directed to the relevant department/team so that they can properly review the matter and attend to my concerns.
I would appreciate your guidance on the correct process to follow.
Kind regards,
Haajira
HC
Haajira C's update11 Aug 2026, 20:29
Reviewer Update
Thank you for your prompt reply.
Unfortunately, the email address appears to be blocked out on my side.
Would you please advise whether I should go onto the official BAIC South Africa website and use the email address provided there to send through the full details of my complaint?
I would like to ensure that my concerns are directed to the relevant department/team so that they can properly review the matter and attend to my concerns.
I would appreciate your guidance on the correct process to follow.
Kind regards,
Haajira
Unfortunately, the email address appears to be blocked out on my side.
Would you please advise whether I should go onto the official BAIC South Africa website and use the email address provided there to send through the full details of my complaint?
I would like to ensure that my concerns are directed to the relevant department/team so that they can properly review the matter and attend to my concerns.
I would appreciate your guidance on the correct process to follow.
Kind regards,
Haajira
BAIC South Africa's replyOfficial
12 Aug 2026, 08:29Good day. Thank you for your response. Please ensure you exclude the full stop at the end of the email address. Should you still have difficulty, please let us know and we will advise on a way forward.
BAIC South Africa's reply12 Aug 2026, 08:29
Official
Good day. Thank you for your response. Please ensure you exclude the full stop at the end of the email address. Should you still have difficulty, please let us know and we will advise on a way forward.
HC
Haajira C's updateReviewer Update
21 Aug 2026, 08:03Ive sent an email to BAIC South Africa on the 15 August, like I've been advised above.
Till date there has been no response back to my complaint email, no one has gotten back to me. So the problem isn't only BAIC Northcliff, the problem is BAIC in general. Poor customer service. My advice to anyone looking to buy from BAIC please dont. They make you wait, and dont attend to any complaints or problems you have. Imagine paying for a warranty for good car service and they dont deliver, in utter disbelief honestly. Imagine running after a company that has made promises and cant deliver 🤷♀️
Till date there has been no response back to my complaint email, no one has gotten back to me. So the problem isn't only BAIC Northcliff, the problem is BAIC in general. Poor customer service. My advice to anyone looking to buy from BAIC please dont. They make you wait, and dont attend to any complaints or problems you have. Imagine paying for a warranty for good car service and they dont deliver, in utter disbelief honestly. Imagine running after a company that has made promises and cant deliver 🤷♀️
HC
Haajira C's update21 Aug 2026, 08:03
Reviewer Update
Ive sent an email to BAIC South Africa on the 15 August, like I've been advised above.
Till date there has been no response back to my complaint email, no one has gotten back to me. So the problem isn't only BAIC Northcliff, the problem is BAIC in general. Poor customer service. My advice to anyone looking to buy from BAIC please dont. They make you wait, and dont attend to any complaints or problems you have. Imagine paying for a warranty for good car service and they dont deliver, in utter disbelief honestly. Imagine running after a company that has made promises and cant deliver 🤷♀️
Till date there has been no response back to my complaint email, no one has gotten back to me. So the problem isn't only BAIC Northcliff, the problem is BAIC in general. Poor customer service. My advice to anyone looking to buy from BAIC please dont. They make you wait, and dont attend to any complaints or problems you have. Imagine paying for a warranty for good car service and they dont deliver, in utter disbelief honestly. Imagine running after a company that has made promises and cant deliver 🤷♀️
BAIC South Africa's replyOfficial
21 Aug 2026, 08:36Good day. We will follow up with our customer service department. Our sincere apologies for the inconvenience.
BAIC South Africa's reply21 Aug 2026, 08:36
Official
Good day. We will follow up with our customer service department. Our sincere apologies for the inconvenience.