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Oupa M

1 reviews | Active since May 2019

15 Sept 2026, 19:38

BAIC, CAR DEALERSHIP NOT TO BE TRUSTED.

I bought a brand new BAIC Beijing X55 Premium 2023 model from BAIC Pretoria North. It had several problems since I bought it. I would make calls to book it for repairs and service. My contact person is Hoosein Mota. He used to call him and attend to my problems as and when I needed his assistance. My last check in for repairs, I called him first to book for an appointment. His phone couldn't get through as well as whatsapps. I called the landline to get hold of him. He told me his number has changed to avoid frequent calls from insurance policy companies. That was a lie, he blocked me. I used my brother's phone to call him it rang, I asked him to send 'hi' on his whatsapp, it went through. I don't know what prompted him to block me because I need his help as a customer to assist me in case I have a problem with my car that I bought from them. It now indicates some serious alerts that pops up on the dashboard alerting me. (I alerts me of :- 1. PLS CHECK ESP, 2. AUTOMATIC PARKING FUNCTION MALFUNCTION 3. STEEP SLOPE DESCENT FUNCTION FAILURE I want to share with him these alerts since they affect the performance of my car, I'm still blocked. I'm frustrated now because I have no one to assist me since he is the service centre manager at the branch. I'm stuck with the problem now. Hoosein Mota is my problem. The main purpose for him to be employed is to give clients the best service they want. See me buying a vehicle again at any BAIC dealer, sue me for telling lies. I'm done with it and their cars that are not durable.

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Replies (1)
BAIC South Africa
BAIC South Africa's reply16 Sept 2026, 08:40
Official
Hi there, thank you for bringing this matter to our attention.

We sincerely apologise for the frustration and inconvenience you have experienced with your BAIC Beijing X55 and the difficulty you have had in obtaining assistance from the dealership.

We understand how concerning it must be to see multiple warning messages relating to the ESP, automatic parking function and steep slope descent function, particularly when you are unable to get the necessary assistance from your usual contact at the dealership. We also understand your frustration regarding the communication difficulties you have experienced and the lack of support when trying to address these concerns.

To help us address your complaint as efficiently as possible, please email the details of your complaint to ***. This will allow the relevant team to review the matter and liaise with BAIC Pretoria North regarding the warning alerts, your vehicle, and the service concerns you have raised.

Thank you for your patience, and we apologise again for the frustration and inconvenience caused.

The BAIC South Africa Team