Baic bryanston

I bought x55 in february 2023.After only 3 weeks the usb compartment gave me issues which I reported to them.They said I must bring the car in,which I did and they checked it.At first they said I must have put something like a plastic inside,they started to use some devices to try and pick if from the inside.There was no plastic put it was burnt.After realising that the usb compartment seems burnt,they said we must pay half and they also do yhe same for it to be replaced because I put something there.I was sooo angry but my partner decided lets do it.Mind you the car was still under warranty,nonetheless we had no choice.Whats so frustrating and unacceptable is that when you call they never pick calls even worse the guy called John who is the cause and reason for all this is always giving stories and is very unprofessional its even disgusting.

The story now is that they have ordered the part but when my partner gets there theres nothing and they give another story.Im so angry and disappointed because I cant access other accessories like charging and navigator since 3 weeks when the car was still new.The service there is soooo disgusting and very unprofessional,its now over a year since this whole thing began. And from what I heard theres been complains about the usb port compartment from other customers as well.