SH
Sandy H
1 reviews | Active since Dec 2022
10 Sept 2026, 17:10
Are escalations the only why stuff gets done. Help.
Me again.
2.5 years into a Baic relationship and I'm once again feeling let down by the brand. If I have a mechanical issue that takes longer than 2 days, why can't I get a loan car. Why must everything be escalated. Baic The Glen does not have any additional vehicles. They referred me to yourself for assistance.
Authorise a loan vehicle while you try to figure out again, what the issue is with my car.
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BAIC South Africa's replyOfficial
15 Sept 2026, 10:25Hi there, thank you for bringing this to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced. We understand how disappointing it must be to feel that your concerns only receive attention once they have been escalated.
We also understand the inconvenience of being without your vehicle while the team works to identify and resolve the mechanical issue. We’re sorry that BAIC The Glen is unable to provide a loan vehicle at this time.
To allow us to assist you further and ensure your request for a loan vehicle is reviewed by the relevant team, please email the details of your complaint to ***. This will allow us to formally escalate the matter and work with the dealership to determine the best way forward.
Thank you for your patience and for giving us the opportunity to address your concerns. We apologise again for the inconvenience and frustration caused.The BAIC South Africa Team
We sincerely apologise for the frustration and inconvenience you have experienced. We understand how disappointing it must be to feel that your concerns only receive attention once they have been escalated.
We also understand the inconvenience of being without your vehicle while the team works to identify and resolve the mechanical issue. We’re sorry that BAIC The Glen is unable to provide a loan vehicle at this time.
To allow us to assist you further and ensure your request for a loan vehicle is reviewed by the relevant team, please email the details of your complaint to ***. This will allow us to formally escalate the matter and work with the dealership to determine the best way forward.
Thank you for your patience and for giving us the opportunity to address your concerns. We apologise again for the inconvenience and frustration caused.The BAIC South Africa Team
BAIC South Africa's reply15 Sept 2026, 10:25
Official
Hi there, thank you for bringing this to our attention.
We sincerely apologise for the frustration and inconvenience you have experienced. We understand how disappointing it must be to feel that your concerns only receive attention once they have been escalated.
We also understand the inconvenience of being without your vehicle while the team works to identify and resolve the mechanical issue. We’re sorry that BAIC The Glen is unable to provide a loan vehicle at this time.
To allow us to assist you further and ensure your request for a loan vehicle is reviewed by the relevant team, please email the details of your complaint to ***. This will allow us to formally escalate the matter and work with the dealership to determine the best way forward.
Thank you for your patience and for giving us the opportunity to address your concerns. We apologise again for the inconvenience and frustration caused.The BAIC South Africa Team
We sincerely apologise for the frustration and inconvenience you have experienced. We understand how disappointing it must be to feel that your concerns only receive attention once they have been escalated.
We also understand the inconvenience of being without your vehicle while the team works to identify and resolve the mechanical issue. We’re sorry that BAIC The Glen is unable to provide a loan vehicle at this time.
To allow us to assist you further and ensure your request for a loan vehicle is reviewed by the relevant team, please email the details of your complaint to ***. This will allow us to formally escalate the matter and work with the dealership to determine the best way forward.
Thank you for your patience and for giving us the opportunity to address your concerns. We apologise again for the inconvenience and frustration caused.The BAIC South Africa Team