After-sales experience at BAIC Northcliff

I recently purchased a car from BAIC MMU Group in Northcliff, and while the salesperson did an excellent job, the after-sales experience was disastrous.

The sales process went smoothly, but things took a turn for the worse once I had signed the contract. It took over ten days to receive my contract via email, and another week to receive the car, which I later discovered was not available at the time of signing.

When I finally received the car, I was disappointed to find that the tinting had not been done, and the company kept on saying they don't have the foam to do the tinting, another two weeks went by. To make matters worse, I paid R4,500 for a personalized number plate, hoping they will be quicker which I never received. Despite numerous request of getting money because i know getting a personalized plate can not take 4 weeks, I still haven't received my money back.

Furthermore, I traded in my old car, but the company failed to settle the outstanding balance. I've had to pay two installments myself, which i had to fight to get a refund. The lack of communication and professionalism from the finance and admin departments has been appalling.

The only positive aspect of my experience was dealing with Ronan, the salesperson, who tried his best to assist me despite the challenges he faced.

Overall, I would not recommend purchasing a car from BAIC MMU Group in Northcliff. The after-sales experience has been a nightmare, and I've experienced significant stress and frustration dealing with the company.

Im worried even December i will have to pay 2 car installments and fight to get a refund for the other car, i don't understand how they work but i have never experienced such horrible treatment from a car dealership.