You get your hopes up just to get it shot back down :-(

The first order I placed (17 December 2020) with Bagd I was amazed at how efficient the service was. I received my order the very next day. I was so impressed that I placed another order on 22 Dec 2020. They had a notice on their website stating that orders placed from the 22nd would only be shipped on the 4th of Jan 2021. I had no issue with this. The week of the 4th came and went and I had gotten no update on my order. I sent a follow up mail which to date I have still not received a response to. The 1st time I called I was told someone would call me back. No-one did. the 2nd time I called (11 Jan) I spoke to Vicky who said that the only person that could assist me was Zaheed and he was not available but would call me back. He never did. The 3rd time was today (12 Jan) and I spoke to Belinda. She was able to see how many times I've called previously and was very apologetic and advised that she was going to get Kaamilah to call me back.... Now I don't know what the problem is but I am not very confident that anyone will be calling me back from this company. I am very disappointed. It just takes one bad experience to put me off from ever dealing with this company again. Please just let me know how to get a refund because I'm clearly not ever going to receive my order. Also, they advertise a free gift with every order but I never received one with my first order.... The gift was probably me getting my order without any issues.