Sayed Anwar of Bag the deal berates customer via email

Sayed Anwar......allegedly the proprietor of bagd seemingly and based on email evidence hasn't the foggiest when it comes to good customer service. Since my first contact with bagd whenever I have tried calling to speak to him I have only EVER been able to speak to Belinda or Vicky whom ALWAYS ALWAYS ALWAYS comes back after one has been placed on hold and says sayed is not available right now! Guess what....he never is!! Time and time again his staff have to make excuses for his unprofessional delinquency. When it came to an item I returned bagd or then sayed came up with one excuse after the other as to why not to process my refund and after providing my banking details four days passed and still no refund and when I emailed sayed for the "hundredth" time he again asked me "for my banking details"....one can only assume to buy time not to process the refund. Finally sayed anwar emailed me what can only be explained as completely unprofessional and unacceptable dialogue "...but since you are very upset & so angry at life......" After seeking legal advice I was informed that his email was deemed as DEFAMATION OF CHARACTER and we are discussing further recourse. At face value BAGD seemed professional, seemed customer centric, seemed trustworthy, a company one could rely on to DELIVER in many more ways than one. The most disappointing online shopping experience of my life and then to be verbally accosted is not what I was ever made to endure. No, I will never shop with bagd ever again